Title: Operations Manager
Reports to: Regional Operations Manager
Supervises: All Front Desk Associates and Kid’s Club Associates
The Operations Manager is responsible for providing overall direction, coordination and evaluation of gym operations including the Kid’s Club, Front Desk and Housekeeping operations with an emphasis on Unbelievable customer service and overall gym administration. These duties are in addition to their regular front desk associates duties.
Duties & Responsibilities:
Conduct daily facility walk thrus to ensure the cleanliness of the facility
Ensure that all maintenance issues are reported, updated upon completion or notes of delays, and communicating unresolved maintenance issue to the Regional Operations Manager.
Properly manage and maintain gym operational budget and employee schedules.
Responsible for the monthly Inventory process to be completed accurately and on time.
Manages the Pro-shop sales procedures for the facility.
Ensure the Club and Kid’s Club open on time and all employees make all scheduled work shifts.
Responsible for control of cash deposits and paperwork.
Responsible for making gym daily bank deposits on time and follow all cash management procedures.
Manage and motivate Front Desk and Kid’s Club attendants to perform all job duties effectively and efficiently while providing unbelievable customer service.
Hires, trains and supervises team associates for the Front Desk and Kid’s Club departments.
Ensures that bi-weekly payroll is completed approved, and submitted on time.
Communicates with Regional Operations Manager and General Manager on ways to improve the Front Desk and Kid’s Club departments.
Communicate with General Manager and Regional Operations Manager with any/all staffing/club issues that may arise
Communicate with General Manager and Regional Operations Manager on all Front Desk and Kid’s Club performance levels.
Provide effective decision making regarding customer service issues with in company policy.
Maintain a clean and organized work environment.
Work in cooperation with General Manager and other management team members to properly document and report any member incidents that happen within the gym.
Work with the General Manager to set daily Pro-Shop goals
Responsible for ensuring that the daily need of Pro-Shop and dues goals are met.
Ensure that all front desk systems are followed, such as front desk binders, Club Activity, Telephone Inquiry book, Maintenance Log, Guest Registration Log, Cash handling, and Guest Passes.
Direct and Control all guest traffic
Responsible for maintaining the highest level of customer service at all times in every department.
Ensure that all Front Desk Staff is collecting any/all past due balances
Oversee “Lost and Found” items and storage thereof.
Manage and support retail, concession, and promotions
Reach your personal Pro-Shop goal of $2,000 per month.
Train new FDAs in supplement product knowledge and sales techniques.
Responsible for Inventory Control which include, ensuring all pro-shop and retail are locked up in secure area, and ensuring all products are purchased before consumed.
Responsible for all coolers and supplement displays are stocked and neat at all times.
Responsible for managing the TRP system daily.
Position duties require standing for long periods of time, daily walking, sitting, lifting, bending, squatting and reaching.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or GED required
College Degree or 5 year industry experience
Must complete the SRX Certification Training through the National Academy of Fitness & Sports Nutrition (NAFSN).
Must complete the Fitness Connection Sales Training
Must have a positive attitude and be able to motivate staff in a positive manner and promote team spirit.
Possess strong leadership abilities
Possess strong motivational, communication, team building and training skills.
Must be self-motivated and have strong organizational & management skills.
Must have an understanding of basic cash procedures.
Must have a complete understanding of Front Desk, Sales and Kid’s Club policies and procedures and software.
Excellent verbal and written communication.
Excellent training skills.
Must have the ability to handle challenging customer issues with patience, tact, and professionalism.
Must have a high level of professionalism, honesty, integrity, and work ethic.
Exhibit willingness to work flexible hours.
Must be able to work under pressure and meet deadlines in a fast paced environment
Ability to complete multiple tasks
Willing to transfer between locations if needed
Willingness to fill in shifts at your Home Club and other locations if needed
Willingness to Support & Participate with Club Promos, On-sites, Community Events, etc.
Other duties as assigned