Front Desk Associate
Title: Front Desk Associate
Reports to: Club Operations Manager
The Front Desk Associate will greet and direct members, guest and staff as they enter the facility. The Front Desk Associate will provide exceptional customer service and assistance to all guests and member requests/inquiries while performing various administrative duties as needed by the General Manager or Operations Manager.
Duties & Responsibilities:
Conduct daily facility walk thrus to ensure the cleanliness of the facility
Enthusiastically greet (Hello & Good Bye) each member and guest promptly using the proper Fitness Connection greeting to create a welcoming and friendly environment for all members and guest
Provides security and control at the front desk
Properly check in each member into the facility by following the proper Fitness Connection check in procedures
Monitor check-ins to identify delinquent accounts and handle each delinquent account professionally
Register all guests into the proper by following the proper Fitness Connection registration systems
Answers phone by the third ring in a professional and courteous manner and uses proper phone etiquette and greeting techniques.
Ensure that all guest and appointments are directed to the appropriate fitness consultant or General Managers in a prompt and professional manner
Register all telephone inquiries in Telephone Inquiry log and transfer calls to te appropriate fitness consultant or General Manager
Promptly respond to all member request, inquiries and concerns, if the FDA cannot ensure they can further assist the member bring the request, inquires and concerns to a supervisor
Maintains a clean, neat and clutter free front desk area according to Fitness Connection standards
Attends all required training classes and meetings
Responsible for performing club walk-thrus before and after their scheduled work shift
Follow proper opening and closing procedures according to Fitness Connection standards
Log all maintenance concerns in the maintenance log
Achieve minimum Pro-shop goals and requirements set by the Operations Manager and/or General Manager
Works when scheduled and follows all Fitness Connection attendance policies and procedures
Performs other reasonable work assignments as directed by Gym General Manager and/or Operations Manager to include but not limited to light cleaning and picking up of weights
Position duties require standing for long periods of time, daily walking, sitting, lifting, bending, squatting and reaching.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or GED required
Must complete the SRX Certification Training through the National Academy of Fitness & Sports Nutrition (NAFSN).
Must be able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude
Ability to communicate effectively with both the staff and members
Understanding of basic cash processing procedures
Understanding of basic computer skills
Ability to multi-task and determine priorities
Ability to handle challenging customer issues with patience, tacit, and professionalism
Must have a high level of professionalism, honesty, integrity, and work ethic
Must be able to work flexible work schedule which include holidays and weekends
Must be able to uphold Fitness Connection’s vision, core values and code of conduct
Excellent customer service skills
Must comply with all of Fitness Connection policies and procedures
Must have a positive attitude
Willingness to fill in shifts at your Home Club and other locations if needed
Willingness to Support & Participate with Club Promos, On-sites, Community Events, etc.
Other duties as assigned