Title: General Manager
Reports to: District Manager
Supervises: All Fitness Consultants, Sales Managers, Front Desk Staff, Kid’s Club Staff, and Group X instructors at their location.
Position Summary:
The General Manager has the overall responsibility to ensure the gym achieves its revenue, expense control and thereby profitability goals. The General Manager will achieve this by effectively managing all areas facets of operations to include memberships, service and product sales and promotions, facility management, personnel management and ensuring that the facility is running efficiently and in compliance with company policies and procedures.
Duties & Responsibilities:
Membership Sales and Promotions:
Achieve revenue goals
Communicate sales and promotions plan to sales team (Sales Manager, Weekend Sales Manager, and Program Director)
Continue to sell membership services and supplements as part of the regular sales presentation
Plan and promote special events for the gym in conjunction with the sales team
Manage and direct all sales team activities to ensure achieving goals and that they are being run in compliance with Company policy and procedure
Facilities:
Conduct daily two walk thrus to ensure the cleanliness of the facility
Maintain a safe and functioning workout and work place environment
Interface with retail vendors and service contractors as needed
Daily cleaning inspections of the facility and equipment and evaluations of the cleaning log
Twice a week safety and operational inspections of the facility and equipment as well as evaluation of the maintenance log
Report all maintenance issues on facility maintenance log.
Review the maintenance log throughout the month to ensure no unresolved issues
Alert RVPS when cleaning and equipment issues persists where outside vendors or regional staff are responsible for the delinquency
Personnel:
Select and grow staff in a professional environment while maintaining payroll to budget levels
Cross interview all hires before starting the new hire process
Perform and delegate audits and reviews of Membership, Front Desk, Maintenance and Kid’s Club monthly and possibly bi-weekly
Submit recommended hires for approval to appropriate Regional Managers
Final approval for all schedules
Ensure that new employees information, employee changes, terminations and related information is submitted to Human Resources correctly and on time
Contacts Human Resources as appropriate in avoiding or encountering problem situations with employees or related issues
Monitoring payroll against budget
Customer Service:
Provide high quality of customer service in a fast-paced, energetic environment
Handle, delegate Front Desk Supervisor or direct to corporate any and all customer service issues
Retail/Proshop:
Achieve revenue goals while controlling inventory margins
Ensure staff is properly trained in promoting and selling products
Monitor proper levels of inventory and profitability
Front Desk/Kid’s Club
Ensure departments are staffed to budget with well-trained teammates that are executing our vision
Front Desk:
Greeting members properly
Stopping and addressing any member issues
Promoting and selling retail items
Kid’s Club:
Greeting members properly and signing children in and out according to Company policy and procedure
Providing a safe and engaging environment for the children according to Company policy and procedure
Operational:
Inspect membership contracts for completion and correct pricing; addressing any issues in a timely manner
Responsible for monitoring and managing all incident reports filed at gym involving members and staff and sending them to Corporate immediately
Oversee maintenance of inventory levels of office, cleaning and retail supplies
Administers the company’s policies and procedures
Be prepared (trained) to complete Paperwork & Deposit duties in the OM’s absence
Facilitate weekly Department Head Meetings (to include all club level supervisors of FC, UBF and Cleaning Connection)
Physical Demands:
Position duties require standing for long periods of time, daily walking, sitting, lifting, bending, squatting and reaching.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
High School Diploma or GED required
College Degree or 5-year industry experience
Minimum of one year at the AGM or Fitness Consultant level or equivalent experience
Must complete the SRX Certification Training through the National Academy of Fitness & Sports Nutrition (NAFSN).
Must have a positive attitude and be able to motivate staff in a positive manner and promote team spirit.
Have through knowledge of company policies and procedures and enforce them accordingly
Possess strong leadership abilities
Possess strong motivational, communication, team building and training skills.
Must be self-motivated and have strong organizational & management skills.
Must have an understanding of basic cash procedures.
Must have a complete understanding of Front Desk, Sales and Kid’s Club policies and procedures and software.
Excellent verbal and written communication.
Excellent training skills.
Must have the ability to handle challenging customer issues with patience, tact, and professionalism.
Must have a high level of professionalism, honesty, integrity, and work ethic.
Exhibit willingness to work flexible hours.
Must be able to work under pressure and meet deadlines in a fast paced environment
Ability to complete multiple tasks
Willing to transfer between locations if needed
Willingness to fill in shifts at your Home Club and other locations if needed
Willingness to Support & Participate with Club Promos, On-sites, Community Events, etc.
Other duties as assigned