Manager in Training Job Description:

About the Manager in Training Role:

The Manager in Training program is a 90-day program designed to prepare you to be ready, prepared, and eligible for the Assistant Manager role upon successful completion of the program.

As a management trainee, you will learn how to lead your team, while providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.

You will be awarded a $1,000 dollar bonus at the end of the MIT program and eligible to apply for future Assistant Manager positions. If a position is not available and you must remain in the program, you will be rewarded with a $1,000 dollar bonus for every 90 days you remain in the program and maintain satisfactory performance.

Facilitates responsibilities of member services representative while adding an element of development for becoming a future Assistant Manager through the following:

Assists GM in creating staffing schedules with the assurance that all shifts are regularly covered.

Leads by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.

Leads a team through systems and operations to achieve common sales and membership goals.

Assists in preparation of all HR related forms in a timely manner.

Works with GM to resolve employee and member issues or concerns in a professional manner.

Assists GM in disciplinary/termination activities.

Provides 24/7 backup support for any employee who is absent and reachable by phone.

Upholds integrity and security of staff files and sensitive company documents.

Is a brand ambassador by leading a judgement free lifestyle.

Assists GM in the training and development of staff to include providing day to day coaching.

Assists GM in pre-screening, hiring, onboarding, and recruiting.

Perform and ready to train others on membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.

Perform and ready to train others prospective member calls and tours, assessing their membership needs.

Clean gym and equipment daily. Teach your team how to properly check the facility and clean their assigned area to ensure highest level inspection!

Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

Promptly address maintenance and facility concerns such as broken and/or missing equipment.

Manages marketing efforts by ensuring that staff are aware of and trained in all marketing promotions.

Ensure proper opening and closing of the club.

Qualifications/Requirements:

Must be a full-time employee or work a minimum of 30 hours per week.

You have been in your current position for at least four months.

Available to work full-time and Assistant Manager shifts.

You have not had employee counseling or corrective action within four months. You are not following a performance improvement plan for your current position.

Must be available to oversee staff and operations of a 24-hour facility.

Must be willing to occasionally travel for training and to support other locations.

Superior problem-solving skills.

Exceptional leadership and diplomacy skills.

Must complete required PFU online courses.

Must be 18 years of age or older.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.