Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms.

JOB SUMMARY

The purpose of this job is to process claims and tickets submitted by players of the Georgia Lottery Corporation’s instant and on-line games for validation and payment, and support the District Offices and Kiosk operations, while providing quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to:

Processing prize claims up to and including grand prize winners,

Supporting GLC Kiosks and District Offices in the validation and payment of prizes,

Preparing daily reconciliations and journal entries.

Performs the validation and prize payment functions for instant and on-line game grand prize winners, in accordance with GLC policies and procedures.

Ensures appropriate prize claims are reviewed for legally mandated collection of debt owed to other participating state agencies (debt setoff), updating appropriate logs, files, and correspondence. Communicates with state agencies and processes confirmed debt setoffs, according to prescribed procedures.

Handles prize related security issues, such as receipt of damaged, blocked, and altered tickets, in accordance with GLC policies and procedures.

Processes all GLC miscellaneous claims issues, in accordance with prescribed policies and procedures.

Serves as the GLC district office staff liaison for the validation and payment of prizes; miscellaneous claims, debt setoffs, player identification issues, problem claims, and customer service issues.

Responds to questions, complaints, and information by telephone, in person or by mail from players, employees, etc.

Performs other duties as directed.

KNOWLEDGE AND SKILL REQUIREMENTS

High School Diploma (or GED) required. A Bachelor's or Associate’s Degree in Business Administration, Accounting, or related business field is preferred.

A minimum of two years of in-depth financial-related customer service, cash handling, and financial reconciliation experience (i.e. retail, banking, or call center environment).

Basic skills in Microsoft Word and Excel required; excellent verbal and written communication skills required.

Any combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job may be substituted for required years of experience.

All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.

BENEFITS

Fun environment

Competitive pay

Excellent benefits package

Business casual workplace

401k with company contribution