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JOB SUMMARY:

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The Medical Records/ROI Associate will perform the day to day duties as assigned by Supervisor. Supports and contributes to the mission, vision, and value of the company.

QUALIFICATIONS - REQUIRED:

Education High school diploma or GED Experience Minimum of two years in a medical office setting. HIM experience is a plus. Skills Excellent communication skills, must able to multitask, demonstrate a working knowledge of Windows and Adobe based software, and must possess efficient time management skills.

JOB FUNCTIONS:

Privacy - Safeguard and protect patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Accuracy - Reviews accuracy of documentation and ensures documents reflect the details specified by the requestor. EHR - Locates patient information using EHR and various other computer systems to send and invoice requested copies of health information. Enters all releases into software tracking system. Communication - Provides excellent services to co-workers, patients, and attorney offices. Responds to email and phone calls within 1-2 business days. Maintains a positive and professional manner at all times. Other - Various other duties assigned by Supervisor including, but not limited to, answering incoming phone calls, locating medical records in offsite storage, scanning patient records, etc.

WE STRIVE TO PROVIDE AN INCLUSIVE WORK ENVIRONMENT WHERE OUR DIFFERENCES ARE CELEBRATED FOR THE VALUE THEY BRING TO OUR COMMUNITIES, OUR PATIENTS AND OUR TEAMMATES, AND WE COMMIT TO CONTINUE TO FOCUS ON DIVERSIFYING EVERY LEVEL OF OUR WORKFORCE ACCORDINGLY.

Required Skills Required Experience

JOB QUALIFICATIONS:

• Mascot or character experience preferred
• Theater/acting experience or Educational experience preferred
• 6 months – 1 year customer service experience required
• Friendly, outgoing, and proactive individual
• Ability to work weekends and holidays with occasional evenings
• Successful completion of pre-employment drug screening and background check
• Allergies related to animals or plants, which might interfere with ability to work, must be controlled by medications or protective equipment.
• Ability to remain on feet for long periods of time, sit for long periods of time, climb stairs, bend and stoop, walk long distances
• Ability to work in all weather conditions
• Ability to lift up to 50 pounds

PAY RATE: $12.50 PER HOUR