The Post-Acute Care Counselor coordinates referrals and admissions for the Post-Acute Care Services Division; develops and nurtures positive relationships with potential patients/families and internal and external referral sources;; promotes awareness of Post-Acute Care Services in the community; serves as a role model and provides expertise on Post-Acute Care programs within PIH Health; and provides a smooth transition for patients and families by coordinating care with case managers, nursing staff, social workers, physicians and vendors. Counsels patient and/or patient’s representative on the hospice philosophy, hospice benefit, election of hospice, informed consent, and obtains completed signatures.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Computer skills
• Verbal and written communication and negotiation skills.
• Organizational, prioritization and time management skills.
• Compassionate and empathic with strong listening skills.
• Knowledge of Post-Acute Care, including regulatory requirements, Medicare Conditions of Participation, Standards, and model of care.
• Knowledge of third-party payers, medical insurance, and managed care processes.
• Creative, motivated, goal oriented and able to complete assignments independently.

Required Experience

Required:

• Two years of experience as an Admissions Coordinator, Counselor or Liaison at a Post-Acute Care facility or agency
• Current California Driver's license and valid auto insurance.

Preferred:

• Bachelor’s Degree
• Bilingual Spanish/English
• Bilingual Korean/English
• Knowledge of Post-Acute Care programs including Inpatient Rehabilitation Facilities (IRF), Skilled Nursing Facilities (SNF), Home Health, Palliative Care and Hospice

• Computer skills
• Verbal and written communication and negotiation skills.
• Organizational, prioritization and time management skills.
• Compassionate and empathic with strong listening skills.
• Knowledge of Post-Acute Care, including regulatory requirements, Medicare Conditions of Participation, Standards, and model of care.
• Knowledge of third-party payers, medical insurance, and managed care processes.
• Creative, motivated, goal oriented and able to complete assignments independently.