JOB SUMMARY:
The Ride Maintenance Electrical Technician is Responsible for installing, inspecting, and performing repairs of park ride electrical components at all Dollywood Company Properties. This position also assists Ride Maintenance Technicians as required. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES:
- Installs, maintains, troubleshoots, rebuilds and inspects ride electrical systems and components for proper operation according to Dollywood Company standards. Assists in troubleshooting and maintaining mechanical, pneumatic and hydraulic systems.
- Inspects and evaluates rides for proper function, detects and investigates any malfunctions or irregularities and notifies supervisor of any safety concerns. Troubleshoots, diagnoses and repairs malfunctions using electrical schematic charts, computers, programmable logic controllers, test equipment and meters. Responsible for completing required documentation on check-outs, preventive maintenance, updates/changes, etc.
- Receives and reviews various records and reports including ride manuals and updates, ride electrical programs and diagrams, technical manuals, computer manuals, operating schedules, check-out sheets, work orders, vehicle maintenance check sheets, operational downtime sheets, material safety data sheets, etc.
- Ensures rides are maintained according to manufacturers, Dollywood Company guidelines to ensure the safety of ride operation and guests.
- Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical systems, animation and special effects.
- Respond to downtime, repair and ride recovery issues.
- Diagnose system failures and provide immediate and long-term correction action. Researches defective mechanically-controlled items/parts and instructional information to complete the repair process when needed. Systems may include relay logic, PLC logic or a combination of both. Mostly Rockwell, but some Pilz, Siemens and others.
- Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach.
- Ability to troubleshoot and work with 480V 3 phase motor control systems, including autotransformer, AC frequency, DC and softstarts
- Input in log books: completion of inspections, corrective action and/or repairs made, and lists applicable parts used.
- Support Ride Maintenance Technicians I and II on modifications to ride vehicles or show equipment
- Learn and actively participate in Environmental, Health & Safety responsibilities by following Established Dollywood Company policies, procedures, training and team member involvement activities.
- Consistently practice safe work habits including, but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations.
- Keep all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.)
- Ensure that the ride is clean and visually in compliance with manufacturer’s specifications, guest and Dollywood expectations.
- Clean maintenance shop, including but not limited to stations, equipment, and tools.
- Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must be able to work independently.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must thrive in a fast-paced, dynamic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must function independently with limited supervision and guidance.
- Must be well organized with a high attention to detail.
- Must be able to analyze and remember information.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Able to hear, see and speak.
- Able to speak, read and write English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit and/or stand for long/short periods.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to thrive in a fast-paced, dynamic environment.
- Able to be flexible to handle frequent changes in priorities.
- Ability to tolerate a year round outdoor environment, with temperatures from 0 to 120 degrees.
- Ability to analyze and remember information.
- Ability to compute rate, ratio, and percentage and to draw and interpret spreadsheets. Ability to apply concepts of basic algebra and geometry.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to use hydraulic/pneumatic schematics and mechanical blueprints during routine maintenance/troubleshooting.
- Ability to understand machine prints with dimensions and tolerances as well as read and understand mechanical assembles and associated terminology.
- Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to perform these operations using units of the Metric system in weight measurement, volume, and distance.
- Ability to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
- Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, and crouching. Tasks may also involve the lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 100 pounds).
- Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights up to and in excess of 150ft., crawling and working in confined spaces.
- While performing the duties of this job, the individual may be regularly expected to work near moving mechanical parts.
- Ability to use hand tools and power tools such as electric drill, drill press, side grinder, porta-band, reciprocating saw, electric hoist, chain saw, band saw, jig saw, torque wrench, and impact wrench.
- Must possess strong safety sensitivity and ability to work with many different types of mechanical devises
- Consistent attendance is a job requirement.
Required Experience
- Must be at least 18 years of age.
- High School Diploma or equivalent is required.
- Associates Degree (AA) or equivalent from two-year college or technical school is preferred, but not required.
- Five (5) or more years combined educational and work experience in troubleshooting and repair of complex electro-mechanical systems as well as hydraulic and pneumatic systems required.
- Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment.
- Experience with logic systems including relay and Programmable logic control.
- Experience with drives, including AC frequency and DC drives.
- Valid driver's license and proof of auto liability insurance for use of company vehicles.
- Ability to read/write, comprehend instructions and communicate in English
- Must successfully complete a post-employment offer background check and drug screen.