JOB SUMMARY
The Foods Area Manager is responsible for the consistent delivery of the Dollywood Theme Park food experience, leading a team of up to 100 hosts, achieving financial goals, and advancing the business. Working in concert with Foods department leadership, the Foods Operations Supervisor will directly oversee Food and Beverage operations in a manner consistent with the mission, values, operating philosophies and standards of The Dollywood Company.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES
- Responsible for assisting the Foods Operations Managers with leading and directing the Dollywood Theme Park Foods Division, ensuring a high-quality food and beverage experience while achieving budgeted revenue, cost and profit goals and maintaining brand standards.
- Leads direct reports by coaching, empowering, and providing feedback to ensure accountability for individual results.
- Ownership of area of responsibility P&L, business planning, budgeting and forecasting activities. Reviews period P&L’s for the division. Participates in period-end P&L meetings and prepares action plans for improvement as necessary.
- Ensures a high level of guest service at all touch points, exceeding brand standards and expectations resulting in guest loyalty, referrals and repeat business. Responsible for creatively engaging guests and capturing demand for revenue growth.
- Leads safety efforts for the Foods Division. Complies with all safety requirements, e.g. representation at safety committee meetings, ensuring leadership completes accurate daily temp logs, adheres to all food handling and storage requirements, reviews monthly safety audits, and ensures safety critical host training compliance.
- Communicate staffing needs and clearance reports in a timely manner.
- Leads the deployment of labor across multiple food and beverage outlets including table service restaurants, buffets, quick service, kiosk, and festivals throughout the year. Ability to react to changes in attendance and adjust labor accordingly.
- Ensure schedules are completed timely and budgeted labor percent is achieved.
- Embraces efforts and models behavior around Great Place Six (GP6); creates a Great Place to Work for Great People. Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction.
- Coach and praise Hosts effectively and timely.
- Provide honest and timely host evaluations and feedback.
- Monitors cash handling procedures to ensure procedures are followed.
- Ensures all period-end inventories are completed and accurate.
- Develops and executes action plans to address business shortfalls
- Monitor department and park operations when serving as Person in Charge for the Foods Division.
- Assist with developing and updating plans regarding restaurant operations, performance evaluations, job descriptions, management policies, operating practices & procedures, and budgets annually.
- Maintain flexibility in working days, hours, locations, and properties.
- Perform additional duties and make decisions as requested.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS
Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work and must show appreciation to others.
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Must be committed with a positive attitude and good judgment to make sound decisions.
Must be willing to constantly improve.
Must have professional appearance with good personal hygiene.
Must promote and support a “team” work environment by cooperating and helping co-workers.
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
Must be able to remain attentive and alert
Leads with integrity
Self-motivated and disciplined.
Ability to prioritize and complete work assignments on a timely basis.
Understands confidentiality and judgment regarding privileged information.
Ability to adapt and lead change.
Must show appreciation to others.
Strong conflict resolution skills
Detail oriented and maintains high level of accuracy.
Strong organizational skills
Must have professional appearance with good personal hygiene.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak.
- Able to speak, read and write English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Able to have manual dexterity necessary to complete all job duties.
- Must be self-motivated and disciplined.
- Work varying hours and at different areas when needed.
- Able to hear, see and speak clearly to include use of PA system and two-way radio.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to thrive in a fast-paced, dynamic environment; be flexible to handle frequent changes in priorities; and be able to prioritize tasks and complete assignments on time.
- Able to work outdoors.
- Able to wear all PPE as required.
- Able to endure all chemicals/detergents utilized in the area.
- Able to be subjected to periodic random drug screening as outlined by company policy.
- Able to report to work without being under the influence of or smelling of alcohol.
- Must be able to lift 30 pounds with or without 2 person lift. 30+ pounds require a 2 person lift.
- Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
- Must be able to work and endure temperatures ranging from 0 to 120 degrees.
- Must comply with all Health Dept., Serve Safe, and Company regulations pertaining to Food Safety Handling Procedures.
- Able to sit and/or stand for long/short periods.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
- Ability to move about and react quickly in emergency situations.
Able and willing to perform other duties as assigned.
Required Experience
- Minimum 2 years Multi Unit Full Service Restaurant Management experience.
- A proven track record of advancement to higher levels of management required with experience in the theme park, tourism, hospitality or entertainment industry preferred.
- Culinary School Diploma or Degree in Food Service Management or related field highly preferred.
- Strong business acumen and a proven track record of strong financial growth.
- Previous experience leading large multi-dimensional food and beverage organizations
- Skilled in Microsoft Windows and Microsoft Office, Outlook, etc.
- ServSafe Certified
Must successfully complete a post-employment offer background check and drug screen