PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in Los Angeles County, Orange County, and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services, and hospice care, as well as heart, cancer, women’s health, urgent care, and emergency services. The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care, and healthcare technology. PIH Health is certified as a Great Place to Work TM.

The Patient Care Coordinator, LVN supports collaboration, communication, and care coordination with all members of the patient’s Home Health interdisciplinary team.  Their role is to assist the interdisciplinary team by scheduling patient visits, obtaining physician orders, and communicating patient lab results to physicians and RN case managers. Works closely with nursing leadership to troubleshoot and resolve issues. Serves as a Home Health representative when engaging with patients, their family members, physicians, and the community.

The Patient Care Coordinator, LVN performs all duties in a high-level efficient, and effective manner, in accordance with departmental objectives, assuring optimal services are provided to the highest level of productivity. The Patient Care Coordinator will be responsible for additional duties as assigned by the Clinical Director.

Required Skills

• Critical thinking and problem-solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Attention to detail; actively listens and always follows appropriate channels of communication
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Strong computer skills with knowledge in Word, Excel, and Electronic Health Record (EHR) documentation
• Excellent communication, organizational, and listening skills
• Spanish/Chinese bilingual preferred
• Ability to maintain composure and balance multiple conflicting priorities in a fast-paced environment

Required Experience

REQUIRED:

• Current California license as a Licensed Vocational Nurse
• Minimum 1 year professional LVN experience
• Current CPR card
• Current California Driver’s License and valid auto insurance

PREFERRED:

• Home Health or Hospice experience
• Scheduling experience in a healthcare environment
• Knowledge of insurance authorization process

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• Critical thinking and problem-solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Attention to detail; actively listens and always follows appropriate channels of communication
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Strong computer skills with knowledge in Word, Excel, and Electronic Health Record (EHR) documentation
• Excellent communication, organizational, and listening skills
• Spanish/Chinese bilingual preferred
• Ability to maintain composure and balance multiple conflicting priorities in a fast-paced environment