JOB SUMMARY:

At Dollywood Parks & Resorts, we create memories worth repeating.  We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!

The Culinary Services Senior Operations Manager is responsible for leading and growing multiple Culinary team business units. In this role you will be tasked with developing and implementing departmental strategies supporting the Resort’s service strategy and standards. Champion and lead the strategic long-term plans of the Culinary business units with growing revenue while maximizing financial performance All of this will be done in a manner consistent with the mission, values and standards of the Dollywood Company.

SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES:

• Providing creative leadership in the development and implementation of all assigned culinary operations including restaurants, concessions, production, delivery and research & development.
• Lead, mentor, engage and develop teams to maximize their contributions, including assessing, coaching, and managing performance.
• Assist the Director of Culinary Services with new product implementation, ensuring the highest product quality. Ensure equipment is working properly, ensuring highest quality product is produced and approved presentation is achieved.
• Coach employees (Hosts) by creating a shared understanding with the goals that need to be accomplished and how to execute.
• Establish and maintain an environment that results in positive employee relations by practicing Lead with Love Principals. Rewards and recognizes hosts.
• Perform timely evaluations of direct reports.
• Keep Foods Labor Management Supervisor updated on staffing needs and clearance reports.
• Create and implement plans that develop qualified Assistant Team Leads and Front Line Hosts, resulting in a high promotion rate from within The Foods Division.
• Increase revenue and profit per person by managing inventory levels and budgets, including expense controls with food, beverage, labor, and functional supplies for multiple concepts. Ensures Cost of Goods and P&L reports are reconciled on time.
• Guarantee onboarding process for new hires and rehires is followed.
• Oversee daily POS training, monitor cash handling procedures to ensure procedures are followed, follows up on all cash handling discrepancies.
• Conduct safety and sanitation audits to ensure appropriate Dollywood, SteriTech, Start Fresh, Sevier County Health Department, and ServSafe procedures are followed so that we maintain a safe environment for all hosts and guests.
• Ensure any issues classified as “critical” by the Sevier County Health Department are repaired within 10 working days.
• Interact and assist with other divisions.
• Handle issues and monitor park operations as the Culinary Services PIC.
• Be available and willing to work in different positions and locations on park.

Management reserves the right to change and/or add to these duties at any time.

Required Skills

PERSONALITY/ATTITUDE REQUIREMENTS:

• Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work and must show appreciation to others.
• Must display and live out Lead with Love principles by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed with a positive attitude and good judgment to make sound decisions.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be sensitive to the needs of our Guests and Hosts and feel empowered to take action to meet their needs within company guidelines.
• Must be able to remain attentive and alert.
• Must be self-motivated, disciplined, and have a sense of urgency.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Ability to get along with guests and fellow employees from all divisions, in a friendly and caring manner.
• Ability to accommodate change in work schedule and assignment.
• Ability to manage high levels of stress caused by a fast paced job.
• Has the ability to delegate to employees.
• Must have strong organizational skills.
• Must have the ability to receive and communicate direction.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:

• Able to display and live out Lead with Love qualities strongly rooted in the Dollywood culture by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.

• Able to hear, see and speak.

• Able to speak, read and write English.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.

• Able to have manual dexterity necessary to complete all job duties.

• Must be self-motivated and disciplined.

• Work varying hours and at different areas when needed.

• Able to hear, see and speak clearly to include use of PA system and two-way radio.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.

• Must have manual dexterity necessary to complete all job duties.

• Able to comprehend instructions and retain information.

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

• Able to thrive in a fast-paced, dynamic environment, be flexible to handle frequent changes in priorities, and be able to prioritize tasks and complete assignments on time.

• Able to work outdoors.

• Able to wear all PPE as required.

• Able to work in all chemicals/detergents utilized in the area.

• Able to be subjected to periodic random drug screening as outlined by company policy.

• Able to report to work without being under the influence of or smelling of alcohol.

• Must be able to lift 30 pounds with or without 2 person lift. 30+ pounds require a 2 person lift.

• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training

• Must be able to work and tolerate temperatures ranging from 0 to 120 degrees.

• Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures.

• Writing to do daily, weekly, and monthly paperwork.

• Reading and comprehension to understand recipes, menus, COS, P&L’s, budgets, transfers, schedules, policies, procedures, written communications, and vendor bids and contracts.

• Making correct decisions based on analyzing information.

• Operating Point of Sale System to assist and train new employees.

• Operating various culinary equipment to assist and sufficiently serve guests and train employees.

• Ability to tolerate noise in work environment.

Required Experience

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• College degree required. Degree in Culinary, Food Service Management, or Hospitality preferred. Extensive practical experience would be considered in lieu of educational degrees.
• Three years multi-unit fast food or full service restaurant management experience with a minimum of $6,000,000 in revenue and oversight of at least 100 employees required. Experience in the theme park, attraction, concession, tourism, hospitality or entertainment industry preferred.
• Proven track record of successfully developing teams and individuals.
• ServSafe Food Certified or the ability to obtain certification
• Working knowledge of common office software such as word processing, presentation design, and spreadsheet software required.
• Must have, or have the ability to obtain, a TN driver’s license and state required auto insurance.
• Must be able to pass a background check and drug screen.

THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD.

PERSONALITY/ATTITUDE REQUIREMENTS:

• Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work and must show appreciation to others.
• Must display and live out Lead with Love principles by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed with a positive attitude and good judgment to make sound decisions.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be sensitive to the needs of our Guests and Hosts and feel empowered to take action to meet their needs within company guidelines.
• Must be able to remain attentive and alert.
• Must be self-motivated, disciplined, and have a sense of urgency.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Ability to get along with guests and fellow employees from all divisions, in a friendly and caring manner.
• Ability to accommodate change in work schedule and assignment.
• Ability to manage high levels of stress caused by a fast paced job.
• Has the ability to delegate to employees.
• Must have strong organizational skills.
• Must have the ability to receive and communicate direction.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:

• Able to display and live out Lead with Love qualities strongly rooted in the Dollywood culture by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.

• Able to hear, see and speak.

• Able to speak, read and write English.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.

• Able to have manual dexterity necessary to complete all job duties.

• Must be self-motivated and disciplined.

• Work varying hours and at different areas when needed.

• Able to hear, see and speak clearly to include use of PA system and two-way radio.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.

• Must have manual dexterity necessary to complete all job duties.

• Able to comprehend instructions and retain information.

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

• Able to thrive in a fast-paced, dynamic environment, be flexible to handle frequent changes in priorities, and be able to prioritize tasks and complete assignments on time.

• Able to work outdoors.

• Able to wear all PPE as required.

• Able to work in all chemicals/detergents utilized in the area.

• Able to be subjected to periodic random drug screening as outlined by company policy.

• Able to report to work without being under the influence of or smelling of alcohol.

• Must be able to lift 30 pounds with or without 2 person lift. 30+ pounds require a 2 person lift.

• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training

• Must be able to work and tolerate temperatures ranging from 0 to 120 degrees.

• Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures.

• Writing to do daily, weekly, and monthly paperwork.

• Reading and comprehension to understand recipes, menus, COS, P&L’s, budgets, transfers, schedules, policies, procedures, written communications, and vendor bids and contracts.

• Making correct decisions based on analyzing information.

• Operating Point of Sale System to assist and train new employees.

• Operating various culinary equipment to assist and sufficiently serve guests and train employees.

• Ability to tolerate noise in work environment.