THE LEADERSHIP MENTORING PROGRAM IS DESIGNED TO HELP DEVELOP HIGH PERFORMING TEAM MEMBERS, ASSISTANT LEADS, LEADS AND AREA LEADS FOR FUTURE PROMOTION AND EVENTUALLY SALARIED SUPERVISOR LEVEL POSITIONS WITHIN THE COMPANY.  THIS IS A ONE YEAR PROGRAM WHERE THE PARTICIPANT IS PAIRED WITH AN EXPERIENCED MEMBER OF LEADERSHIP AS THEY WORK THROUGH VARIOUS CHALLENGING DEVELOPMENTAL ACTIVITIES DESIGNED TO IMPROVE AND ADVANCE THE PARTICIPANTS PERSONALLY AND PROFESSIONALLY. 

Additional duties may be assigned.  Your mentor retains the discretion to change or add to the activities of this program based on each participant’s personal level of growth at any time.  The activities and responsibilities of the program are included but not limited to the below: 

UNDERSTAND THE POSITIVE DISCIPLINARY PROCESS INCLUDING BUT NOT LIMITED TO:

• Observe, participate in and lead coaching sessions, corrective actions, and terminations
• Observe, participate in and lead performance reviews
• Observe, participate in and lead team meetings

DEVELOP STRATEGIC BUSINESS PLANNING SKILLS INCLUDING BUT NOT LIMITED TO:

• Observe, participate in and create weekly, monthly and yearly budget planning
• Observe, participate in and create operational schedules adhere to labor budgets
• Observe, participate in and lead strategic meetings

MANAGE DAILY OPERATIONS FOR DEPARTMENTAL NEEDS INCLUDING BUT NOT LIMITED TO:

• Observe, participate in and lead job fairs, interview processes and departmental training
• Assist, participate in and develop goals focusing on team participation and achievement
• Observe, assist and independently act as departmental duty manger
• Observe and autonomously satisfy a guest complaint

ADMINISTER PROJECT INITIATIVES THAT WILL DEVELOP POSITIVE CHANGE IN OUR BUSINESS INCLUDING BUT NOT LIMITED TO:

• Initiate and successfully implement a minor project
• Develop, present and implement an identity project
• Observe and independently create a written planning document

MAINTAIN ALL PARK SAFETY POLICIES INCLUDING BUT NOT LIMITED TO:

• Develop a “what if” philosophy for park-wide employee and guest safety
• Identify and fix all safety issues
• Complete an incident report
• Adhere to all park safety policies and procedures

SUPERVISORY RESPONSIBILITIES:  CARRIED OUT IN ACCORDANCE WITH APPLICABLE SAFETY POLICIES AND LAWS.  RESPONSIBILITIES INCLUDE BUT NO LIMITED TO: 

• Appraising, rewarding, and disciplining employees, taking immediate corrective action if necessary
• Ensuring proper and on time opening and closing of operations
• Manage by walking around through park locations to ensure park standards are met
• Ensuring staff adherence to proper grooming standards
• Ensuring staff adherence to all hospitality standards to exceed guest expectations
• Ensuring staff adherence to safety regulations

PHYSICAL DEMANDS 

THE PHYSICAL DEMANDS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE THAT MUST BE MET BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB.  REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

While performing the duties of this job the employee is required to sit for long periods of time and walk.  The employee must be able to use hands to finger, handle, or feel; and reach with hands and arms.  The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.  The employee is frequently required to talk and hear. The employee must occasionally lift and/or move carry, push, or pull 30 pounds particularly regarding storage and paper boxes.  Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus.  Must be able to take cues directly or indirectly. 

WORK ENVIRONMENT 

THE WORK ENVIRONMENT CHARACTERISTICS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE AN EMPLOYEE ENCOUNTERS WHILE PERFORMING THE ESSENTIAL FUNCTIONS OF THIS JOB. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions during special events, although the majority of work is performed inside a typical office setting.
• The noise level in the work environment is usually moderate.

EMPLOYMENT AT STONE MOUNTAIN PARK IS CONTINGENT ON THE COMPLETION OF A CRIMINAL BACKGROUND CHECK AND A DRUG SCREEN, WITH THE RESULTS BEING NEGATIVE.  STONE MOUNTAIN PARK EMPLOYEES ARE SUBJECT TO PRE-EMPLOYMENT, POST INJURY, POST-ACCIDENT, REASONABLE SUSPICION AND RANDOM TESTING FOR ILLEGAL DRUG USAGE.

Required Skills

TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED.  REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM ESSENTIAL FUNCTIONS.

Must understand, read, write and speak the English language

MUST BE AT LEAST 18 YEARS OF AGE

Must be able to work days, nights, weekends, and holidays as needed

Must possess the ability to effectively write and send email correspondence

Maintains a balance of “iron fist” and “velvet glove” disciplinary practices during spot evaluations

Must be able to fill in for Lead and or Supervisor

Must possess the ability to create win/win solutions to meet employee and company needs

Maintains and enhances employee satisfactions scores by leading by example

Conducts themselves in a manner consistent with leading with love behaviors

Must be able to participate in all SMP leadership development classes including but not limited to:

• Intro to Interviewing
• SMP HR Initiatives
• HR for the Everyday Manager
• Performance Management
• Lunch  and Learns

Required Experience

HIGH SCHOOL DIPLOMA OR EQUIVALENT REQUIRED

MINIMUM OF 1-2 YEARS’ EXPERIENCE WORKING IN A CUSTOMER SERVICE INDUSTRY REQUIRED

WE STRONGLY PREFER PREVIOUS COLLEGE COURSE WORK OR TECHNICAL SCHOOL EXPERIENCE IN:

• HOSPITALITY
• FOOD AND BEVERAGE
• CULINARY
• BUSINESS ADMINISTRATION
• MARKETING

TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED.  REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM ESSENTIAL FUNCTIONS.

Must understand, read, write and speak the English language

MUST BE AT LEAST 18 YEARS OF AGE

Must be able to work days, nights, weekends, and holidays as needed

Must possess the ability to effectively write and send email correspondence

Maintains a balance of “iron fist” and “velvet glove” disciplinary practices during spot evaluations

Must be able to fill in for Lead and or Supervisor

Must possess the ability to create win/win solutions to meet employee and company needs

Maintains and enhances employee satisfactions scores by leading by example

Conducts themselves in a manner consistent with leading with love behaviors

Must be able to participate in all SMP leadership development classes including but not limited to:

• Intro to Interviewing
• SMP HR Initiatives
• HR for the Everyday Manager
• Performance Management
• Lunch  and Learns