JOB SUMMARY

 This position exists to create a guest experience that allows more family time and less wait time. This position provides support the Team Lead and Guest Services Manager. All to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES 

• Greet guests and initiate friendly interaction. Provide Guest excellence which exceeds expectations, answer questions, and provide park information.

• Promote the value and use of TIMESAVER H2O to Guests in regular ride lines or other designated areas of the park ensuring the Device will benefit the Guest.

• Effectively perform TIMESAVER H2O rental sales, POS functions, issue refunds, comps or exchanges per the TIMESAVER H2O guidelines.

• Effectively facilitate Guests through reservation center and rides.

• Effectively perform Device scanning process for ride admission for accuracy.

• Retrieve daily online sales report and reserve Device.

• Properly train to follow all centralized measuring guidelines set by Attractions.

• Monitor show reservations and communicate show information to the Guest.

• Clean and organize work area daily to present a professional appearance and use free time productively.

• Ability to successfully train (sign-off) in any position on a selected ride on the TIMESAVER H2O system.

• Maintain a dependable work attendance and flexibility with assigned work schedules.

• Give two week notice for requested days off and have all necessary schedule changes approved by my Team Lead.

• Attend all required training and meetings.

• Complete required paperwork in a timely manner.

• Maintain confidentiality at all times.

• Follow all safety standards to include reporting any violations of standards.

• MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME.

Required Skills

PERSONALITY / ATTITUDE REQUIREMENTS:

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:

• Able to display and live out Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.

• Able to hear, see and speak.

• Able to speak, read and write English.

• Ability to speak clearly in order to operate a two-way radio.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.

• Able to have manual dexterity necessary to complete all job duties.

• Able to sit, stand and/or walk for long/short periods of time.

• Able to maintain a good personal hygiene and report.

• Able to get along with other employees to work out problems and resolve conflicts. 

• Able to comprehend instructions and retain information.

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.

• Able to be flexible to handle frequent changes in priorities.

• Able to prioritize tasks and complete assignments on time.

• Able to tolerate temperatures of 0 to 120 degrees.

• Able to work outdoors.

• Able to report to work without being under the influence of or smelling of alcohol.

• Able to be subjected to periodic random drug screening as outlined by policy.

• Able to lift 20 lbs.

• Ability to tolerate detergents and chemicals.

• Ability to properly wear personal protective equipment if/when required.

• Able to push and/or pull.

• Able to bend at the waist and knees for long periods of time.

• Able to speak clearly in order to operate a two-way radio.

• Able to climb steps and tolerate heights and high noise levels.

• Ability to operate a fire extinguisher and train hosts on its proper use if necessary.

• Ability to understand and apply basic math skills for use in budgets, schedules, and time sheets.

• Ability to take initiative, self-supervising.

• Ability to analyze and remember information.

Required Experience

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Must be at least 15 years of age.
• Must know all Safety Critical Standards.
• Must be proficient with computer equipment, scanners, phone equipment, copier, facsimile, and calculator.
• Excellent verbal communicator – consistent and detailed.
• Above average attention to detail and accuracy of information.
• Pass a pre-employment drug screening and background check.

PERSONALITY / ATTITUDE REQUIREMENTS:

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:

• Able to display and live out Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.

• Able to hear, see and speak.

• Able to speak, read and write English.

• Ability to speak clearly in order to operate a two-way radio.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.

• Able to have manual dexterity necessary to complete all job duties.

• Able to sit, stand and/or walk for long/short periods of time.

• Able to maintain a good personal hygiene and report.

• Able to get along with other employees to work out problems and resolve conflicts. 

• Able to comprehend instructions and retain information.

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.

• Able to be flexible to handle frequent changes in priorities.

• Able to prioritize tasks and complete assignments on time.

• Able to tolerate temperatures of 0 to 120 degrees.

• Able to work outdoors.

• Able to report to work without being under the influence of or smelling of alcohol.

• Able to be subjected to periodic random drug screening as outlined by policy.

• Able to lift 20 lbs.

• Ability to tolerate detergents and chemicals.

• Ability to properly wear personal protective equipment if/when required.

• Able to push and/or pull.

• Able to bend at the waist and knees for long periods of time.

• Able to speak clearly in order to operate a two-way radio.

• Able to climb steps and tolerate heights and high noise levels.

• Ability to operate a fire extinguisher and train hosts on its proper use if necessary.

• Ability to understand and apply basic math skills for use in budgets, schedules, and time sheets.

• Ability to take initiative, self-supervising.

• Ability to analyze and remember information.