JOB SUMMARY
At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, they are a part of our extended family. Come be a part of all the fun we are having!
The Training Coordinator is responsible for working with the Culinary Services Team on the training and education of all new and current culinary hosts, safety trainers, and leadership team members. This includes but is not limited to General Safety Training, Culinary Safety Training, and ongoing leadership development training in a classroom setting, computer-based learning, and on-the-job-training. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
- Develop and deliver training programs in relation to food safety, Health Department standards, and Steritech
- Partner with the Human Resources Learning and Organizational Development team to design programs that are engaging and support a positive learning environment and to enrich leadership performance
- Conduct training sessions and/or hold culinary safety trainers responsible for completing daily/monthly audits on all areas and completing applicable safety documents to include authorized operator forms, safety critical checklists, Safety Focus Points, Check 5, and monthly safety topic paperwork to ensure compliance
- Review and submit recommendations to the Culinary Training Area Manager on training programs to ensure consistent and accurate material is being taught
- Coordinate with Human Resources on the hiring and onboarding for all new culinary hosts
- Support the Culinary Training Area Manager with special projects such as the coordination of the internship program
- Assist the Area Manager in the oversight of the culinary safety program ensuring 100% compliance and consistency throughout the division
- Coach and develop culinary hosts, culinary safety trainers, and culinary interns
- Provide verbal and written communication for necessary training classes
- Complete, file, and audit retention records for all hosts, culinary safety trainers, and interns
- Update staffing matrix and maintain host rosters and databases
- Provide office support as required, including taking messages, receiving visitors, filing records and assisting hosts as needed
- Complete, submit and review all host status change and terminations forms, including filing
- Review scheduled interviews and align interviewer with interviewee for other culinary skilled positions
- Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests
- Audit hosts for training purposes, including coaching and praising as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc.
- Take immediate corrective action to prevent unsafe work conditions and practices; coordinates with leadership on corrective action as necessary
- Serve as Person in Charge (PIC) of the Culinary Services Divisions as scheduled
Management reserves the right to change and or add to these duties at any time
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS
- Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work and must show appreciation to others
- Must have excellent communication skills, both written and verbal
- Must be committed with a positive attitude and good judgment to make sound decisions
- Must be willing to constantly improve
- Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies, and concern for both Guests and Hosts
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Embraces efforts and models behavior around Great Place Six (GP6); creates a Great Place to Work for Great People
- Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction
- Ability to tolerate stress and maintain a calm atmosphere and composure in a hectic environment and under tight time constraints
- Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks
- Ability to adapt and lead change
- Self-motivated and disciplined
- Ability to prioritize and complete work assignments on a timely basis
- Understands confidentiality and judgment regarding privileged information
- Must show appreciation to others
- Strong conflict resolution skills
- Detail oriented and maintains high level of accuracy
- Enthusiastic and able to establish a climate in which others are motivated to succeed
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must have manual dexterity necessary to complete all job duties
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to thrive in a fast-paced, dynamic environment
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to tolerate temperatures of 0 to 120 degrees
- Able to work indoors/outdoors
- Able to maintain a low stress level
- Able to sit, stand and walk; climb and descend indoor and outdoor stairs
- Able to move, bend, stoop, kneel, reach, twist
- Must be able to lift 30 pounds with or without 2-person lift. 30+ pounds require a 2-person lift
- Above average memory and recall
Required Experience
- Must be at least 18 years of age
- High school diploma or equivalent required. College degree preferred
- Previous public speaking and presentation experience required
- At least 2 years of training, adult learning, or education experience required
- Bi (Spanish) or multi-lingual speaking, reading, and writing preferred
- At least 1 year of supervisory experience preferred
- At least 6 months of hiring and onboarding experience preferred
- Must be able to pass ServSafe Manager Certification Program within 90 days of hire
- Proven experience with common office software such as Google Drive, Microsoft Word, Powerpoint, Outlook, Excel, etc.
- Proven experience in using and understanding time tracking and labor scheduling software
- Must successfully complete a post-employment offer background check and drug screen
THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD.