JOB SUMMARY
Provide high-quality massage services in a positive, collaborative and supportive work environment. Facilitate a unique and memorable guest experience by performing all duties in a manner fitting the Dollywood Company brand.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES
- Provide high-quality massage and other services as your skills and license/s permit, using specified draping techniques and treatment protocols.
- Comply at all times with evolving COVID-19 restrictions and practices, including the wearing of required PPE and enhanced cleaning and sanitization.
- Use proactive sales techniques, recommending and demonstrating retail product for each guest.
- Recognize guests and peers in a genuinely warm and friendly manner.
- Arrive to work on time and groomed to the required standard.
- Consistently begin and end services on time.
- Maintain treatment room supplies, requesting inventory as needed.
- Ensure the cleanliness and neatness of the front-of-house and back-of-house areas.
- Attend and participate in mandatory department trainings and meetings.
- Report maintenance issues promptly.
- Plan and coordinate education events for massage team.
- Assist with event planning and execution as well as special promotions.
- Help design treatment protocols.
- Complete retail and backbar inventories as needed.
- Achieve high-level of proficiency with Millennium booking software and assist with trainings and administrative maintenance.
- Assist with team scheduling and attendance compliance.
- Assist with approving payroll and commissions.
- Receive and organize retail and supply shipments.
- Assist with new-hire training plans.
- Coordinate food and beverage services for the Spa.
- Maintain confidentiality of all proprietary and guest information.
MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS
- Able to project Dollywood’s image by being genuinely friendly and caring.
- Must be self-motivated, disciplined, and take pride in their work.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must live by “Lead With Love” principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be open to change and willing to perpetually improve.
- Must have professional appearance, excellent personal hygiene and willingness to comply with grooming standards.
- Must promote a supportive environment fostering strong team mindset.
- Must thrive in a fast-paced environment.
- Must be sensitive to the guests’ needs and eager to help.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to hear, see and speak.
- Able to speak, read and write in English.
- Able to smile and make eye contact when greeting guests, vendors and other employees.
- Must have manual dexterity.
- Able to sit and/or stand for long/short periods.
- Able to comprehend and retain information.
- Able to maintain dependable work attendance and flexibility with assigned schedule including overtime, evenings, weekends and holidays.
- Able to tolerate a fast-paced, hectic environment.
- Able to handle frequent changes in priorities and complete tasks in a timely fashion.
- Able to work outdoors in 32-100°F weather as needed.
Required Experience
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Computer proficiency and ability to learn new software.
- High level of proficiency in massage therapy.
- Proficiency in additional modalities such as East Asian therapies, aesthetics or makeup application is helpful but not required.
- Current Tennessee Massage Therapy License Required.
- Must successfully complete a post-employment offer background check and drug test.
THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD.