Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.
SUMMARY:
Provides friendly and efficient guest service; while taking, processing and selling high quality digital photos.
Required Skills
MAJOR DUTIES AND RESPONSIBILITIES:
TECHNICAL EXPERTISE
- Approaches guests and offers photo services in a friendly manner
- Assists guests by answering questions and providing product information
- Listens to, understands and anticipates guests needs; takes proactive steps to ensure guest satisfaction
- Delivers high quality images to guests, accurately setting camera settings prior to shooting photos
- Ensures assigned photo location is stocked, clean, prepared and organized
- Handles all equipment safely with care; promptly communicates equipment issues
- Computes sale prices, total purchases, receives and processes payments, and balances cash drawer utilizing a POS register
COMMUNICATION
- Demonstrates strong customer service and interpersonal skills
- Demonstrates effective salesmanship techniques
WORK ENVIRONMENT AND OTHER DUTIES
- Complies with all department and park specific policies, legal requirements, dress code standards, procedures, and initiatives
- Ensures proper handling of customer credit card information in compliance with Property procedures, as well as Purchasing Card Industry (PCI) standards
- Performs other related duties as required
Management reserves the right to change and/or add to these duties at any time.
Required Experience
QUALIFICATIONS:
- Previous experience in retail or service environment preferred
- Must possess strong motivational skills
- Must be able to critically process situations and react quickly while using good judgment
- Excellent communication, analytical, and problem solving skills
- Must be willing to adapt to changes, policies, and procedures
- Must have a pro-active mindset with a high sense of urgency
- Genuinely friendly, outgoing, respectful and caring
- Must be self-motivated and disciplined, able to deal with fast-paced, highly interactive work environment
- Must be positive, courteous, and enthusiastic
- Must display and live out Leading with Love principles by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
- Must promote and support a “team” work environment
- Must adapt to changes easily
- Must possess strong sales skills
ESSENTIAL FUNCTIONS NECESSARTY TO PERFORM JOB DUTIES:
- Able to hear, see and speak
- Able to understand, speak, read and write English
- Able to consistently make a friendly, positive impression
- Must have manual dexterity necessary to complete all job duties
- Able to sit and/or stand for long/short periods
- Able to constantly traverse within properties to gain access to multiple photo site locations
- Able to lift/carry up to 50 lbs.
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to tolerate and effectively perform in a fast-paced, hectic environment
- Able to be flexible to handle frequent changes in priorities
- Able to work with a diversified work force and to maintain a good working relationship with coworkers
- Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Able to handle and manage large sums of money accurately and responsibly
- Able to perform basic math functions
- Able to solve problems with minimal supervision
- Able to utilize strong verbal skills