Job Description

The Member Experience Associate ensures an exceptional, hospitality driven experience for all members by providing attentive service, maintaining elevated facility standards, and supporting daily locker room operations. As a key ambassador of our club, this role delivers warm, personalized interactions while upholding a refined, well organized environment throughout the member spaces.

Key Responsibilities

Luxury Service & Member Engagement

• Maintain service delivery aligned with luxury hospitality standards, ensuring every interaction feels polished, attentive, and bespoke.
• Engage members with warmth and professionalism, anticipating needs to enhance the overall experience.
• Build rapport with members and serve as a trusted resource for questions, requests, and support.
• Represent the brand’s culture, service ethos, and luxury positioning in every member engagement.

Locker Room Operations & Facility Standards

• Ensure the Female Locker Rooms are clean, orderly, and fully stocked at all times.
• Replenish towels, toiletries, amenities, and supplies to maintain a polished presentation that reflects our luxury standards.
• Maintain an elevated atmosphere by monitoring the cleanliness, scent, and overall readiness of the space.

Member Valet Bag & Belongings Assistance

• Assist with valet bag service, handling member belongings with care, organization, and discretion.
• Ensure personal items are stored neatly in lockers or designated areas to promote smooth traffic flow and comfort.

Etiquette & Shared Space Guidance

• Support positive locker room etiquette by gently reinforcing expectations around shared spaces.
• Address minor issues with tact and professionalism to maintain harmony and comfort for all members.

Maintenance & Operational Coordination

• Proactively identify facility needs and notify the Maintenance team when areas require immediate attention.
• Communicate issues clearly and follow up to help ensure timely resolution.
• Collaborate with Operations and Hospitality teams to support efficient daily execution.

Qualifications

• Experience in luxury hospitality, fitness, wellness clubs, or member based environments preferred.
• Strong communication and interpersonal skills with a welcoming, polished demeanor.
• High attention to detail and a passion for maintaining refined environments.
• Ability to multitask in fast paced surroundings with calmness and professionalism.
• Demonstrates discretion and good judgment when handling personal items and sensitive interactions.

Physical Requirements

• Ability to stand or walk for extended periods.
• Ability to bend, lift, and move up to 25 lbs (supplies, towels, member bags).

Pay Transparency: $20-22 hourly based on experience

Additional Information

ADDITIONAL INFORMATION

** AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:**

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at _ https://careers.equinox.com/_

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.