Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? 

WHAT IS AN OFFICE COORDINATOR?

• An Office Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Office Coordinators have excellent customer service skills.
• Office Coordinators learn new things – a lot! The Office Coordinator multitasks in multiple computer programs each day.

A DAY IN THE LIFE OF AN OFFICE COORDINATOR:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

WHAT EXPERIENCE DO YOU NEED?

• High School Diploma or equivalent.
• Excellent customer service and communication skills.
• Strong organizational detail and ability to multi task.
• Efficient time management skills and ability to meet deadlines.
• Ability to handle heavy phone work and provide top-notch service.
• A strong level of comfort navigating a computer and ability learn new computer programs.

WHAT DO WE OFFER?

• VACATION – 3 weeks’ paid vacation PLUS paid holidays.
• Strong options for medical, dental, vision, retirement, and more.
• A service-based culture – we want to help you give back to your local community.

We strive to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates, and we commit to continue to focus on diversifying every level of our workforce accordingly.

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 #LI-DNI  

Required Skills Required Experience

PERSONALITY / ATTITUDE REQUIREMENTS

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.
• Must be able to remain attentive and alert.
• Must be an excellent verbal communicator – accurate, consistent and detailed.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Able to hear, see and speak

• Able to speak, read and write in English

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to sit and/or stand for long/short periods

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver’s license

• Able to add, subtract, multiply and divide with accuracy.

• Able to lift up to 30 pounds without assistance and 50 pounds with assistance.

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate temperatures of 0 to 140 degrees.

• Able to work outdoors.

• Able to hear, see and speak clearly to include use of PA system and two-way radio.

• Able to be subjected to periodic random drug screening as outlined by company policy.

• Able to wear all PPE as required.

• Able to work with all chemicals/detergents utilized in the area.

ATTRACTIONS TEAM REQUIREMENTS:

• Able to wear a full body safety harness and climb up to a 200 foot lift in order to perform inspections, conduct ride evaluations and Host training.
• Able to climb evacuation steps and maintain good balance.
• Able to ride all rides/attractions which require a physical ride through inspection.
• Able to work in any assigned area of Attractions and perform other functions as assigned.

SPECIAL EVENTS TEAM REQUIREMENTS:

• Able to follow specific directions from Events Coordinator.
• Able to follow all safety guidelines for the event job being performed.

Able to follow all scheduling needs of the event that you are assigned.

FOODS TEAM REQUIREMENTS:

• Able to use equipment such as, but not limited to, cash registers, guest ordering systems, grills, fryers, steam kettles, drink machines, dough machines, ovens, warmers, popcorn machines, ice cream machines, knives, slicers, wedgers, rolling carts, carrying trays, tray jacks, dishwashers, bus tubs and carts, dollies, brooms, mops, etc.
• Basic math skills necessary to count out change to guests as applicable.
• Must be able to lift 30 pounds with or without 2 person lift. 30+ pounds require a 2 person lift.
• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
• Must be able to work and tolerate temperatures ranging from 0 to 120 degrees.
• Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures.

MERCHANDISE TEAM REQUIREMENTS:

• Able to display salesmanship qualities and create a favorable impression with our guests.
• Must be able to comprehend, analyze and retain information to preform daily tasks, such as, cash handling procedures and complete daily register operation reconciliation paperwork.
• Must be able operate equipment such as, but not limited to, cash registers and camera equipment.
• Basic math skills to include the ability to add, subtract, multiply, divide and figure percentages.
• Must be able to maintain inventory in the store daily while following the Merchandise Visual Standards.
• Must be able to maintain integrity standards of each location to provide high quality guest experience.