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JOB SUMMARY:

Responsible for maintaining a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. Supports and contributes to the mission, vision and values of the company.

QUALIFICATIONS - REQUIRED

• High School Diploma or equivalent.
• One to two years’ experience reception or front office experience.
• Excellent customer service and communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision, as a member of a team, efficient time management skills, computer programs including (Word, Excel, etc.).

PREFERRED QUALIFICATIONS: Experience - Reception experience in a medical office setting is preferred.

JOB FUNCTIONS:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices, or other sources.
• Verifies insurance coverage for patients.
• Collects patient co-payments and puts in a secure location.
• Maintains and orderly and organized front office work space.

UPSTREAM REHABILITATION IS AN EQUAL OPPORTUNITY EMPLOYER. 

Required Skills Required Experience

TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY.  THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED.  REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

• MUST BE 18 YEARS OF AGE OR OLDER
• Able to work days, nights, weekends, holidays and long, irregular hours
• MUST HAVE AND MAINTAIN A DRIVER’S LICENSE ALONG 
• Must understand dynamics of light and sound to varying environments
• Must have excellent communication skills
• Must understand basic lighting and/or sound software programs
• Must have the ability to maintain a high level of work load
• Must be able to understand the dynamics of EQing a room and spatial dynamics
• Must be able to work in fast paced environment, handling many tasks at one time
• Must be able to work in a creative environment involving entertainers