Member Services Team Member
POSITION TITLE: Member Services Team Member DIRECT REPORT: Member Services Manager DEPARTMENT: Member Services POSITION STATUS: Part-time, hourly position COMPENSATION: $9.50 per hour PRINCIPAL FUNCTION: Responsible for providing a large, diversified clientele with outstanding customer service by performing day-to-day member service operations. Primarily responsible for delivering exceptional customer service to existing and potential members to effect retention and new membership sales. RESPONSIBILITIES: * Greeting all members, guests, and staff at the Service Desk. Check all members and guests into facility making sure appropriate forms and waivers are filled out when necessary. * Assist members and guests with reservations, account billing questions, comments and concerns as appropriate. * Ability to provide superior customer service in a timely, professional, and courteous manner. * Develop and maintain a complete working knowledge of the entire operation; keep current on all programming, events, and functions at the facility. * Ensures telecommunications procedures are carried out in a professional and timely fashion. * Assist members and guests with registering for our programs in CSI and online. * Perform any point of sale procedures with CSI Software. Responsible for contents of cash drawer during a specified shift. * Effectively communicate members concerns, comments, and questions to appropriate Manager. * Perform all job functions at an exceptional level while adhering to areas of accountability. * Familiar with merchandise lines and can explain products to customers and members. * Knowledge of product and departmental policies regarding returns and other customer service issues and can explain to customer. * Perform duties ranging from lifting, stocking, reaching, climbing, and organizing stock. * Attend and participate in regular Service Game training sessions as directed by supervisor. * Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge. * Other duties as assigned. QUALIFICATIONS: * High school diploma or equivalent or relevant work experience. * Excellent verbal and personal communication skills, confident, outgoing, and professional. * Minimum 6 months prior customer service experience in high volume service industry. * Excellent organizational skills. * Ability to manage multiple tasks. * Must be able to work extra hours, weekends, and holidays. * Ability to stand 95% of the shift and lift weighted objects up to 40 lbs. * Experience with telecommunications. * Proven track record of accountability and integrity. * Ability to handle multiple tasks and functions while maintaining a low personal stress level. * Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions. BENEFITS: Athletic Club access for team member and immediate family, discounts on membership for additional family members, member rates for participation in lessons/programs and 25% retail discount.