************Salary:
$22.45/hr + DOQ
Schedule:
Tuesday-Friday 1:00pm - 9:00pm, Saturday 11:00am-7:00pm
Start Date:
Immediate
Job Type:
Full time
Benefits:
Health Insurance, Dental, Insurance, Vision, IMRF, Sick time, Personal time, Vacation time
Free Fitness Center membership, free Centennial Beach membership, discount on golf rounds at Springbrook & Naperbrook Golf Course. Free or reduced rate on programs. Referral bonus.
****Overview:
Under the direct supervision of the Customer Service Manager, the Customer Service Specialist provides and models excellent customer service standards as well as performs a variety of technical, clerical, administrative, and customer service functions relating to program registration, membership sales, facility rentals, program communication, and facility service-desk duties.
Essential Duties and Responsibilities:
Serve as point of contact in absence of the Customer Service Manager.
Provide feedback regarding the performance of Customer Service Associate I and Customer Service Associate II staff to the manager.
Identify, coordinate and provide ongoing staff training and development opportunities with the Customer Service Manager for Customer Service Associate I and Customer Service Associate II staff.
When at the customer service desk at all locations, cultivate and maintain a culture that emphasizes customer service excellence.
Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
Respond to internal customer inquiries and requests for information. Maintain open communication with all District staff members.
Successfully balance receipts, reconcile transactions and prepare daily bank deposits.
Inform participants of waitlist availability, class cancellations or changes via phone and email.
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
Coordinate and administer the rental program, open gym program and memberships.
Assist with administering the fee assistance program, monitoring email, Community Event Sign scheduling, inclusion aide requests,
customer surveys and special events.
Ensure confidential use of customer information, including credit card transactions and household account information.
Develop and demonstrate expertise with all software packages, processes and procedures necessary for daily department operations. Successfully operate multiple computer software packages simultaneously in order to assist customers.
Comply with District financial policies. Monitor and report office supply needs with the Customer Service Manager.
Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers.
Act as a resource agent for community by taking initiative to seek and share information.
Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations.
Maintain a proactive approach to safety and risk management. Report all accidents, incidents and unsafe conditions in a timely manner.
Other Duties and Responsibilities:
Knowledge, Skills, and Abilities:
Education and Experience:
Special Considerations :