Front Desk Associate - OLF Skyline Onelife Fitness 93 reviews - Falls Church, VA Full-time, Part-time Summary Objective: Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment. Essential Functions: * Deliver the ultimate fitness experience to every member, every time * Provide the highest level of customer service to all members, guests and visitors upon arrival * Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave * Actively recruit and retain members * Answer questions, solve problems, and refer comments and concerns appropriately Job Responsibilities: * Answer phones, field questions, and route calls in keeping with Front Desk standards * Perform cash, check, and credit card transactions accurately * Schedule courts and program services for members * Maintain a clean and organized front desk and lobby area * Use online computer software for member check-ins, updating member accounts as needed * Attend all scheduled meetings and trainings * Understand and follow employee standards of conduct and ethics * Understand and uphold club building, facilities, service, program, and emergency procedures * Assume other duties as assigned * Work morning, evening, and weekend shifts as necessary Required Knowledge, Skills & Abilities: * Excellent verbal and nonverbal communication skills * Excellent listening skills * Strong work ethic that includes punctuality, organization, and attention to detail * Ability to maintain a friendly, enthusiastic, and positive attitude * Outwardly facing professional appearance to include a smile, uniform, and name tag * Confidence and desire to create new relationships quickly * Ability to quickly acquire and apply new knowledge and skills * Ability to multitask and work well under pressure * Basic computer skills (MS Office, email, MS Windows) * Familiarity with basic cash-handling procedures Required Experience, Education & Certifications: * High school diploma or GED preferred * Six months experience in a health club, customer service, or retail role preferred * Current CPR/AED and First Aid certifications preferred Physical Activities Required: Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Standing long periods of time * Ability to lift 30 pounds unassisted * Daily walking, lifting, bending, squatting, and reaching * Clear diction and acute hearing for effective communication in person and by phone * Corrected vision close to 20/20 for interpreting written information Employee Benefits: All US Fitness team members receive: * Complimentary Membership and Guest Privileges * Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs * Discounts on Serenity Day Spa Services and all apparel * Employee Referral Bonus * In-house Continuing Education Credits and CEC Reimbursement Additional Full Time Benefits: * Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits * 401(k) Retirement Plan * Paid Time Off US Fitness Holdings, LLC - 1 day ago - save job - original job Apply On Company Site Other jobs you may like Front Desk Agent - Sheraton Reston Hotel Wurzak Hotel Group Reston, VA 3 hours ago Front Desk Agent InterContinental Hotels Washington, DC InterContinental Geneve - 2 days ago Front Desk Agent InterContinental Washington D.C. The Wharf Washington, DC InterContinental Hotels Group - 1 day ago Front Desk Associate Gold's Gym Bailey's Crossroads, VA 1 day ago Front Desk Sales Associate Massage Envy Vienna, VA 1 day ago * Front Desk Associate jobs in Falls Church, VA * Jobs at Onelife Fitness in Falls Church, VA * Front Desk Associate salaries in Falls Church, VA Onelife Fitness Onelife Fitness 93 reviews Onelife Fitness was formed in 2009 as a high amenity, high value health club Company that welcomes people of all fitness levels. Onelife... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume