The Group Sales Seasonal Coordinator is responsible for the coordination and execution of group visits to Stone Mountain Park, taking orders from groups including schools, religious organizations, scouts, families, tour operators, senior groups, etc. This role will also provide administrative support for the Marketing Department, as needed. This position will require weekend work on an as needed basis and the ability to work flexible hours on evenings, weekends, and holidays. Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
- Answer incoming calls to the Group Sales department; efficiently handle requests for information while providing superior customer service
- Provide administrative support to the Director of Marketing & Sales and Marketing Manager as needed
- Assist with daily office operations such as e-mails and office mailings
- Assist with coordinating the daily submission and execution of paperwork, payments, contracts, order forms, tickets, etc.
- Develop and maintain good working relationships with other park operating areas
- Serve as Event MOD for group events (including weekend events) as needed to ensure events run smoothly and efficiently -- including but not limited to coordinating special requests, cleaning, and completing checklists
- Perform administrative duties as needed including data entry, filing, copying, sorting, mailing, etc
- General housekeeping duties
- This position requires the employee to receive credit card information to receive a payment, or initiate a refund
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is required to:
- Sit and stand for long periods of time and walk
- Use hands to finger, handle, or feel, reach with hands and arms
- Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
- Regularly required to talk and hear
- Occasionally lift and/or move carry, push, or pull up to 50 pounds particularly regarding storage and paper boxes
- Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus and night vision
- Be able to take directional cues directly or indirectly
WORK ENVIRONMENT: ****The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The work environment is fast-paced and the employee is frequently exposed to outside weather conditions including extreme heat and cold, and rain
- The noise level in the work environment is usually moderate
Required Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must be at least (18 years old or older depending on job) years old
- Must be able to work days, nights, weekends, holidays, and overtime as requested
- Must understand, read, write and speak the English language; knowledge of other languages a plus
- Must have a Driver’s License; personal transportation to travel between venues preferred
- Must be able to work in a fast-paced, sometimes stressful work environment
- Must be able to handle multiple tasks simultaneously and manage time effectively
- Must be outgoing and possess strong Customer Service skills (friendly, courteous, and helpful)
- Must have exceptional interpersonal skills and be able to communicate effectively with a variety of internal and external clients
- Must be computer literate (Microsoft Office)
- Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must have the ability to calculate and apply percentages and basic concepts of geometry
- Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Must be well organized and detail-oriented
- Must be able to take initiative and work with little supervision
- Must be able to obtain PCI certification within 30 days of employment.
Required Experience