Job Summary
Weekday Fill ins (morning and evening), Friday evening (3p-10p) & all weekend shifts (6a-1p, 9a-4p, 3p-10p) Must be able to work at least 1 weekend day! Up to $12.50 to start Time and 1/2 for certain holidays Flexible scheduling Great for college students! FREE Black Card Membership while employed with us!
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Cleaning of machines, mopping, vacuuming, cleaning bathrooms, taking out trash, dusting, restocking, etc. Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner Elevate issues to Assistant Manager or Manager as needed. Maintaining the neatness and cleanliness of the club. Logging and placing members into tanning rooms. Cleaning tanning beds.
Qualifications/Requirements
Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills Ability to interact in a positive and professional manor with members and co-workers Ability to find ways to exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.