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Member Service Representative Monday - Friday 6:00 AM-2:00 PM

Planet Fitness

Member Service Representative Monday - Friday 6:00 AM-2:00 PM

Arlington Heights, IL
Full Time
Paid
  • Responsibilities

    This Planet Fitness Job Description outlines the purpose, duties, responsibilities, qualifications and expectations for anyone being hired to fill this position. Other expectations and duties not listed here may be expected and/or assigned accordingly. The following does however outline the general role and minimum expectations.

    Job title

    Member Services Representative 6am-2pm

    Reports to

    Club General Manager

    FLSA

    Non-Exempt

    Date

    Revised 6/14/19

    Job Summary and Objective

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Greet members, prospective members and guests, providing exceptional customer service.

    Handle all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate needed updates to member’s accounts.

    Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

    Assist in maintaining the neatness and cleanliness of the club.

    Qualifications

    A passion for fitness and health!

    Upbeat and positive attitude.

    Punctuality and reliability is a must.

    Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

    Strong listener with the ability to empathize and problem solve.

    Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    Basic computer proficiency.

    Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    Preferred Qualifications

    Customer service background preferred.

    Supervisory Qualifications

    This position has no supervisory responsibilities.

    Work Environment

    This job operates in a gym and in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This role routinely works with standard gym equipment, like weights, weight machines, treadmills, stationary bikes, ellipticals and other similar machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

    This job requires the employee to lift 50 pounds occasionally.

    While performing the duties of this job, the employee will occasionally encounter hazardous chemicals during their shift.

    Position type and expected hours of work

    This position is an hourly position. The employee will be expected to work a variety of shifts (AMs, PMs, Mids.) This employee will be available to work Monday through Sunday, including weekends and holidays. Schedules are based on the needs of the business.

    Travel

    No travel is expected for this position.

    EEO

    Equal Employment Opportunity: Planet Fitness maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, national origin, age, physical, or mental disability, veteran status, genetic information, or any other protected status. This applies to both Planet Fitness employees and applicants for employment with the Company.

    In keeping with this policy, Planet Fitness does not discriminate against any person because of race, color, religion, sex, national origin, disability, age, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as all employment actions, including but not limited to recruiting, hiring, promotions, compensation, training, benefits, and termination of employment.

  • Industry
    Entertainment