Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.
We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!
Skills Required
Customer Service experience preferred
High school diploma/GED
Basic computer proficiency with an eye for accuracy
Punctuality and reliability
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
Essential Duties and Responsibilities
Greet members and guests, always providing exceptional customer service
Answer phones courteously and assist callers with a variety of questions
Check members in or provide a legendary tour to prospective members!
Log amenities
Communicate updates and events to members and guests
Respond to member questions and concerns in a timely and professional manner
Conduct beverage or merchandise purchases on the point of sale system
Utilize POS system to assist with new membership cards, change of address and billing or payment questions
Go above and beyond to keep the front desk area and lobby clean and orderly
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights
Regular cleaning of all exercise equipment and tanning beds
Regular restroom and wet area cleaning and stocking
Physical Demands
Continual standing and walking during shift
Continual talking in person or on the phone during shift
Must be able to lift up to 75 lbs
Will occasionally encounter toxic chemicals during shift
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics
About Alder Partners LLC
As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our Lunk Alarm™, and most of all perhaps, for our Judgement Free Zone® philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.
Planet Fitness is a franchise of fitness centers. The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Alder Partners, LLC (“Alder Partners”). As an independent franchise we have built our company by staying true to our core values. Those values include: Accountability, Family, Communication, Consistency, Passion and Having Fun.
Alder Partners mission statement: Our family thrives on providing a passionate, fun environment that consistently has an open line of communication between members and staff which ultimately creates maximum accountability.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.