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Member Services Representative, Saturday - Sunday 11:00 am to 7:00 pm

Planet Fitness

Member Services Representative, Saturday - Sunday 11:00 am to 7:00 pm

Mattoon, IL
Part Time
Paid
  • Responsibilities

    Job Summary

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities

    Greet members, prospective members and guests, providing exceptional customer service.

    Handle all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate needed updates to member’s accounts.

    Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

    Assist in maintaining the neatness and cleanliness of the club.

    Other responsibilities as asked by management.

    Qualifications

    A passion for fitness and health!

    Upbeat and positive attitude!

    Punctuality and reliability is a must.

    Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

    Strong listener with the ability to empathize and problem solve.

    Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    Overnight, Additional Qualification(s)

    Must be 18 years of age or older.

    Preferred Qualifications

    Customer service background preferred.

    Supervisory Qualifications

    This position has no supervisory responsibilities.

    Work Environment

    This job operates in a gym and in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This role routinely works with standard gym equipment like weights, weight machines, treadmills, stationary bikes, ellipticals and other similar machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and use hands. This job requires the employee to lift 50 lbs occasionally. While performing the duties of this job, the employee will occasionally encounter hazardous chemicals during their shift.

    EEO

    Equal Employment Opportunity: Planet Fit Indy 10, LLC maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, national origin, age, physical or mental disability, veteran status, genetic information, or any other protected status. This applies to both Planet Fit Indy 10, LLC employees and applicants for employment with the company. In keeping with this policy, Planet Fit Indy 10, LLC does not discriminate against any person because of race, color, religion, sex, national origin, age, physical or mental disability, veteran status, genetic information, or any other characteristic protected by federal, state or local law. This nondiscrimination policy extends to all terms, conditions, privileges of employment as well as all employment actions, including but not limited to recruiting, hiring, promotions, compensation, training, benefits, and termination of employment.

  • Industry
    Entertainment