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General Manager in Training Full Time

Planet Fitness

General Manager in Training Full Time

Hanford, CA
Full Time
Paid
  • Responsibilities

    Job Summary

    We are looking for a motivated individual to join our team as a General Manager in Training. Leaders at Planet Fitness lead through actions, always acting based on a character ethic approach, constantly focusing on the quality of your daily interactions. Managers are the catalyst for producing exceptional experiences for the members by building a strong team that believes and understands the Judgement Free Zone.

    Qualifications/Requirements

    Hard working, enthusiastic and energetic!

    Superior customer service skills and an ability to teach these skills - Friendly, Positive, Talkative

    Some management experience with ability to coach and modivate

    Ability to spot talent and train staff effectively and efficiently

    Spanish speaking a plus

    Basic computer proficiency (Microsoft Suite).

    High school diploma/GED equivalent required.

    Essential Duties and Responsibilities

    Maintain a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

    Maintain a spotless facility for our members to enjoy.

    Recruit, hire, train and develop a high performing staff consisting of an Assistant Manager, Team Leads, Member Service Representatives, Trainers and Custodians.

    Manage Staff

    Create schedule and oversee staff

    Member service oversight - Ensuring staff is providing a superior customer experience at all times.

    Resolve employee issues or concerns.

    Oversee all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate all member requests, issues and questions.

    Responsible for cleanliness and maintenance of facility.

    Responsible for ordering of supplies using specific budget based on club requirements.

    Responsible for tracking statistics and reports (weekly, monthly, and annually).

    Backup support for any employee who is absent.

    Physical Demands

    Continual standing and walking during shift.

    Continual talking in person or on the phone during shift.

    Must be able to occasionally lift up to 50 lbs.

  • Industry
    Entertainment