JOB SUMMARY:
This role exists to provide Dollywood Cabin Guests with vacation planning assistance while maximizing revenue for the Dollywood Company.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES:
- Successfully close sales transactions to meet revenue objectives.
- Provide Vacation Planning Assistance to maximize revenue for Dollywood Company.
- Provide telephone communication and sales for cabin rentals, admission tickets and literature/information mail out support to Marketing sales programs that will generate attendance to Dollywood Cabins, Dollywood, Dollywood’s Splash Country, and DreamMore Resort.
- Communicate information using sales and brand positive language.
- Educate guests on new DW Cabins brand and new product offering.
- Answer questions from guests.
- Be knowledgeable of Park, i.e. locations of buildings and services available, restaurant menus, show schedules, special events.
- Resolve guest complaints with assistance as needed from supervisor or manager.
- Maintain a friendly and cooperative attitude toward guests and co-workers.
- Cross train with the marketing call center team to sell park tickets, season passes, and answer inbound calls from Dollywood guests.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS:
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must be an excellent verbal communicator – pleasant, professional voice, accurate, consistent and detailed.
- Must have a confident sales ability.
- Must possess a pleasant, friendly and clear speaking voice.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Able to hear, see and speak.
- Able to speak, read and write English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit and/or stand for long/short periods.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to tolerate a fast-paced, hectic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to tolerate temperatures of 0 to 110 degrees.
- Able to work outdoors.
- Able to operate a multiple button telephone, electronic credit card processor copier, facsimile, calculator and postage machine.
- Able to add, subtract, divide and multiply in order to balance sales sheets, etc.
- Able to verbally communicate and memorize large amounts of information regarding vacation planning, the Smoky Mountain area, and theme park products, etc.
- Able to problem solve without assistance.
- Able to work and drive at high elevations.
- Able to climb and descend stairs, move around, bend, stoop, kneel, reach, twist and list up to 40 pounds.
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- At least 6 months experience in cabin rental or hotel reservations is preferred.
- At least 6 months of proven sales experience required.
- Must have strong computer skills with a proficiency in Microsoft Office software (Word, Outlook, Excel).
- Must be able to type at least 25 wpm.
- Working knowledge of the operation of a Property Management System preferred.
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- Must have a valid driver’s license and insurance.