JOB SUMMARY
The Talent Acquisition Manager exists to manage and develop the recruitment, hiring, and on-boarding processes for all open positions throughout the Dollywood Company and to build strategies to support staffing needs.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
- Strategize, develop, and implement recruiting, hiring, and onboarding in compliance with federal, state, and company rules/regulations, to staff all Dollywood Company properties.
- Hire, train, and supervise the Talent Acquisition and Onboarding team members.
- Partner with the Talent Management Director and Executive Onboarding Coordinator in recruiting, hiring and onboarding Exempt and Executive level talent.
- Collaborate with the Talent Management Director and Employment Branding Manager to build recruitment and advertising (paper, social media, radio, television, and others materials) to align with the Dollywood Company’s employment branding strategy.
- Create fiscal year recruitment and on-boarding calendar based on The Dollywood Company’s Operational Calendar to identify need-based recruitment and prepare job fairs, media advertising, college & high school visits, etc.
- Build and maintain strong relationships with Talent Acquisition Team and Hiring Managers. Meeting regularly to support and serve staffing needs and hold each other accountable to agreed staffing levels.
- Working in partnership with Organizational Development and Training, ensure all Hiring Managers within the company are trained with relevant labor laws and best practices for interviewing and hiring quality hosts.
- Manage Vendor relationships with Staffing Agencies and International Students.
- Monitor staffing metrics utilizing SilkRoad Recruitment Software for Talent Acquisition.
- Maintain and evaluate all Standard Operating Procedures for the Talent Acquisition and Onboarding Teams which include but are not limited to: Candidate Pipeline, On-Boarding, Processing, Rehire Eligibility, Background Checks, and Transfers.
- Support Talent Acquisition and On-Boarding teams through regular meetings, on-boarding support, corrective action (as needed), leadership development, and performance evaluations.
- Routinely serve as Person in Charge of HR Operations.
- Assist with all HR Events as needed.
- Assist the Talent Management Director with preparation and adherence to annual budgets.
- Manage employment issues through the company’s open door policy and address concerns requiring corrective actions as they arise.
- Maintain confidentiality at all times to ensure that there is no release of information pertaining to Dollywood records, plans or any other matter without approval.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS
- Extremely personable and outgoing personality to promote programs and excite applicants
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Ability to greet others in a professional manner
- Ability to make all age groups feel relaxed and at ease
- Positive team member at all times
- Demonstrated public speaking skills
- Extremely well organized with attention to detail skills
- Ability to be multi-tasking
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
- Must be willing to constantly /improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must enjoy a fast-paced, dynamic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Strong Analytical skills required.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak.
- Able to speak, read and write English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit and/or stand for long/short periods.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to thrive in a fast-paced, dynamic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time
- Able to operate / drive a motor vehicle, and have a valid TN driver’s license.
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS
- Bachelor’s Degree Required. Degree in Human Resources, Organizational Development, or Business,
- 5 Years of Recruitment Experience, Required.
- Theme Park Experience or High Volume Seasonal Staffing Experience,
- 3 years Supervisory Experience of 2-5 Employees, Highly Preferred.
- Experience preparing budgets and familiarity with Profit and Loss Statements,
- Proficient knowledge of Microsoft Office software
- Knowledge of office equipment and computers
- Flexibility to meet varying customer needs and to juggle multiple priorities daily. Exceptional organizational skills.
- Knowledge of employment law.