Regulatory Consultant -DBPR/DIVISION OF HOTELS & RESTAURANTS OPEN COMPETITIVE Date:Oct 3, 2018 Location:TALLAHASSEE, FL, US, 32399 -The State Personnel System is an E-Verify employer. For more information click on our -. Requisition No: 45658 Agency: Business and Professional Regulations Working Title: Regulatory Consultant -DBPR/DIVISION OF HOTELS & RESTAURANTS OPEN COMPETITIVE Position Number: 79000365 Salary: $35,627.54 - $38,659.92 Annually Posting Closing Date: 10/09/2018 DIVISION OF HOTELS & RESTAURANTS REGULATORY CONSULTANT Position Number: 79000365 Hiring Salary: $35,627.54 - $38,659.92 Preference will be given to applicants with experience in Food or Lodging license types, activities, statutory requirements and/or applicable rules. Minimum Requirements: -Proficient in Microsoft Office Suite tools;and -Experience with Food or Lodging license types, activities, statutory requirements and/or applicable rules;and -Bachelors degree in a health related field;OR -Bachelors degree (in any field) and 1 year industry-related management experience;OR -5 or more years regulated industry-related management experience can substitute on a year-for-year basis for the Bachelors degree. Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. Duties and Responsibilities: Responsible for proper handling of Customer Contact Center Escalations to help ensure quality customer service. Serves as Dispatcher for the bureau that is responsible for reviewing escalations received from the Customer Contact Center and sending it to the appropriate personnel to be resolved. Responsible for quality reviewing the submitted escalation response. Manages Versa Online customer service responsibilities. This includes the Combined Plan Review/License Application process in addition to performing more complex determinations in problem resolution and procedural workflow. Serves as Subject Matter Expert (SME) for the bureau that is responsible for addressing the customers question, work order or complaint. Monitors Tier-N email in-box and provides timely responses to inquiries. Researches Versa: Regulation and On-Base for license status and/or other related inquiries. Responsible for the maintenance of BSSI intranet webpages with current and accurate information, reports, and documents. Receive, review, and process standardization documentation for statewide inspection staff in a timely manner to ensure statutory requirements are achieved. Provides quality assurance support and services to the Bureau. Reviews incoming quality assurance documentation from statewide offices for completion and accuracy. Inputs documentation within HR training database within a timely manner. Handles special projects as assigned i.e., Excel, survey design. Performs quality assurance for state vehicle tracking, maintenance and financial records. Performs database quality assurance reviews for the Office of Plan Review. Performs other work as required. Knowledge Skills and Abilities: -Extensive knowledge of Versa: Regulation and On-Base -Advanced knowledge of procedures and practices applicable to the Division of Hotels and Restaurants and district operations -Good oral and written communication skills -Advanced skills for compiling data and preparing reports -Ability to integrate use of software and desktop hardware to enhance personal and organizational performance, including spreadsheet processing, scheduling, email, licensing and internet applications -Ability to understand and apply applicable rules, regulations, policies and procedures -Ability to deal with the public in a tactful and courteous manner; to plan, organize and coordinate work assignments -Perform data collection, word processing, email, licensing, intranet applications and other technology required by the department. Ability to work independently. -Ability to establish and maintain effective working relationships with others -Knowledge of laws and rules pertaining to sanitation and safety inspections. -Experience in a variety of inspection activities. -Ability to work on a team and participate in team activities. Applicant Note:If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE:This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287. The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation. SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: -. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses. A candidate for veterans preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans Affairs, Veterans Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans Affairs has also established an email where people can electronically file claims or ask questions. The email is -We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS PREFERENCE.Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking -. All documentation is due by the close of the vacancy announcement. Nearest Major Market:Tallahassee