• Provide fantastic customer service via phone calls, instant messages and emails
• Manage large amounts of incoming calls, instant messages and emails
• Identify customer needs, create solutions and ensure a positive experience
• Open and maintain customer accounts, prepares product or service reports, collect and analyze customer information
• Establish, develop and maintain positive customer relationships
• Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Meet customer service team call handling quotas and quality goals
• Utilize various software systems to optimize efficiency and performance

• Proven work experience as a customer service or sales representative
• Excellent customer service skills
• Outstanding listening and phone etiquette skills
• Ability to handle customer situations in a polite, professional and timely manner
• Advanced communication, selling and problem resolution skills
• Strong computer, typing and 10-key and Office (Excel, Word, PowerPoint) skills
• Familiarity with Customer Relationship Management (CRM) systems
• Excellent time management, organizational skills and ability to multi-task
• Ability to work independently and/or in a team environment
• Minimum high school diploma; AA, BS/BA degree preferred

The Benefits will be offered after the trial period

My company books shows for entertainers, As well as market their talent and negotiation contracts.