Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job Description: We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team in the fitness industry. The ideal candidate will have a passion for health and wellness, excellent communication skills, and a strong commitment to providing exceptional customer service.

Responsibilities:

Oversee and lead the customer service team to ensure a positive customer experience

Develop and implement customer service policies and procedures

Train and coach customer service representatives on product knowledge and service standards

Handle escalated customer inquiries and complaints with professionalism and efficiency

Monitor and analyze customer service metrics to identify areas for improvement

Collaborate with other departments to resolve customer issues and improve overall customer satisfaction

Stay informed about industry trends and customer preferences to enhance service offerings

Qualifications:

Proven experience as a Customer Service Manager in the fitness or related industry

Strong leadership and interpersonal skills

Excellent communication and problem-solving abilities

Knowledge of fitness products and services

Ability to multitask and prioritize in a fast-paced environment

Familiarity with customer relationship management (CRM) software is a plus

Requirements:

Bachelor's degree in business, marketing, or a related field