Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together and creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.
SUMMARY:
The position of Guest Service Ticket Seller requires a dedicated individual who will take direction from the Guest Service Management Team in carrying out a great guest experience in relation to all Guest Service activities. Guest Service Ticket Sellers will provide friendly and efficient guest service, while maintaining ticket selling procedures, annual pass promotions, and accurately completing all cash transactions.
Required Skills
MAJOR DUTIES AND RESPONSIBILITIES:
- Perform and adhere to, Herschend Family Entertainment Core Values and Newport Aquarium Guest Service Accountabilities, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations.
- Maintain a positive attitude and appearance at all times and greet guests in a friendly manner to offer assistance during their ticket purchasing experience.
- Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
- Keep safety as a number one priority at all times while working at Newport Aquarium.
- Understand policies and procedures relating to the overall functions of the Guest Service department.
- Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
- Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
- Must be self-motivated to work independently, as well as, disciplined and reliable.
- Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
- Demonstrates strong customer service and interpersonal skills.
- Maintain knowledge of the Omni ticketing system and stay up to date on changes in ticket types and promotions.
- Responsible for maintaining Payment Card Industry (PCI) compliance.
- Perform other duties as assigned by the Guest Service Management Team.
Required Experience
QUALIFICATIONS:
- High School diploma or equivalent
- Must be at least 18 years of age.
- Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus).
- Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations.
- Ability to work a flexible schedule which will include evenings, weekends and holidays.
- Knowledge of marine life a plus.
PHYSICAL AND MEDICAL REQUIREMENTS:
- Successful completion of pre-employment drug screening and background check.
- Ability to remain on feet for long periods of time, climb stairs, bend and stoop.
- Physical strength, including the ability to lift up to 25 pounds.
YOU CAN EXPECT:
You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.