JOB SUMMARY:
The Operations Team Attractions Lead is responsible for leading all aspects of ride/attraction operations, including budgeting, hiring, training, supervising, developing and evaluating Safety Trainers and Hosts. The Team Lead is responsible for achieving safety, friendliness, cleanliness, line speed/throughput and financial goals.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES:
- Develop, implement, monitor and control operating budgets.
- Ensure direct reports understand and the Attractions Team they lead operates within financial goals.
- Interview, hire, schedule, coach, counsel, evaluate, perform corrective action and establish recognition programs for Attractions Team.
- Recognize and resolve conflicts in a timely manner. Communicate issues with Senior Team Lead/Supervisor on a daily basis.
- Train and develop Safety Trainers and Hosts.
- Evaluate operational efficiency by capturing success/learning that is accurate and timely in order to guide future decisions for improving attraction operations.
- Provide weekly financial report to Attractions Supervisor detailing revenue spending per person (if a revenue attraction), expense per person, labor over/shortages documentation and financial forecasts.
- Monitor attraction operations for procedure compliance. Coordinate actions with Supervisor/Manager to make operational procedure changes.
- Participate in cross training and support of Operations Team objectives, to possibly include functioning in the role of Operations Team PIC.
- Coach and empower Team Memebers, provides feedback to the Attraction Team, and ensure accountability of Team members for results.
- Implement Safety Procedures to include developing and enforcing of Attraction Host Safety Standards, Training Procedures and Emergency Procedures.
- Create a positive first and last impression for park visitors by empowering the Attraction Team to exceed in Guest Service, Friendliness and Attention to Detail within all areas of responsibility.
- Develop and implement capacity and entertainment enhancement plans for Attraction Team.
- Coach Attraction Team on achieving hourly line speed goals by decreasing wait time at ride(s).
- Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS:
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
- Must be willing to constantly /improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt, lead and initiate changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
- Able to hear, see and speak.
- Able to speak, read and write English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit/stand/walk for long/short periods.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to tolerate a fast-paced, hectic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to operate/drive company vehicles as required.
- Able to work outdoors.
- Able to tolerate temperatures from 110 to -5 degrees Fahrenheit.
- Ability to push and/or pull, and lift up to 50 pounds.
- Must be able to ride attractions that require pre-op and two hour ride through inspections
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Must be at least 18 years of age and have a valid driver’s license with proof of auto liability insurance May be required to provide a copy of personal driving record from home state.
- Ability to speak in front of small and large groups of peers.
- High School diploma or equivalent required.
- Successful completion of a background check, credit check and drug test.
- Preferred 1 year of experience supervising 10 or more people in a theme park/customer service property.
- Proven ability to establish a climate in which others are motivated to succeed.
- Good written and verbal communication skills. Must be able to write reports with clear and concise wording.
- Strong organizational skills to be able to coordinate multiple tasks.
- Experience working with computers and computer software, especially Microsoft Office Suite. Must be proficient with Excel & Word.
- Must be able to learn company scheduling software system within 30 days of being hired.
- Previous working experience where safety compliance and customer satisfaction are a high priority.