JOB SUMMARY
At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, they are a part of our extended family. Come be a part of all the fun we are having!
The Photography Team Lead performs functions directly related to the overall management of daily operating leadership, management and support to the site photo operations for assigned locations, ensuring established goals are met. All to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES
- Assist in leading, training and developing photography Hosts
- Ensures photo-specific daily operating competencies are managed effectively and consistently reinforced examples of competencies include, but are not limited to: effective photography, sales skills, guest relations skills consistent with company standards, and basic hardware/software maintenance and trouble shooting
- Effectively executes business strategies created by Management
- Maintains site budget for assigned location
- Troubleshoots, communicates and resolves equipment and technical issues
- Leads and motivates effective sales team
- Participates in meetings with leadership as appropriate, with the goal of constantly reviewing and improving the business
- Demonstrates strong customer service and interpersonal skills
- Assists with recruiting, hiring, on-boarding, training, and developing property photo operations team
- Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc.
- Motivates and evaluates team performance, to develop and grow the team and the business
- Supervises, monitors, and documents staff performance
- Cultivates a photo team culture of enthusiasm, respect, teamwork, collaboration, transparency, team development, empowerment, learning, and embracing of growth
- Complies with, supports, and ensures photo team compliance with all department and park specific policies, legal requirements, standards, procedures, and initiatives
- Maintains sales and cash flow records in accordance with established procedures
- Ensures proper handling of customer credit card information in compliance with Property procedures, as well as Purchasing Card Industry (PCI) standards
- Perform job duties of Team Member role as necessary
- Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measure
- Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
_MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME. #LI-DNI _
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be committed to continuous improvement.
- Must be able to smile, maintain eye contact and must be aggressively friendly.
- Must have professional appearance with good personal hygiene
- Must be friendly, outgoing, polite, courteous, honest, dependable, mature, have a positive attitude and good judgement to make sound decisions.
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must enjoy a fast-paced, dynamic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- My respect Dollywood’s core values through a lens of dignity and respect.
ESSENTIAL FUNCTIONS TO PERFORM JOB DUTIES
- Able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Able to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions to include extreme heat and humidity.
- Must have manual dexterity necessary to complete all job duties.
- Able to work in small, confined area.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to maintain good personal hygiene and report in a clean costume.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to be productive in a fast-paced, dynamic environment.
- Able to operate a fire extinguisher.
- Able to tolerate detergents and chemicals.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to lift up to 50 pounds, with assistance.
- Able to work outdoors.
- Able to have a pro-active mindset with a high sense of urgency.
THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD.
Required Experience
- Minimum 18 years of age
- Photography experience preferred
- Previous experience in retail or service environment preferred.
- Must be able to operate multiple computer software systems.
- Must successfully complete a pre-employment offer background check including motor vehicle