JOB SUMMARY
To provide guests with quality food and beverages and products, through proper steps of service and maintain a great work environment for our fellow hosts and vendors. Take and deliver accurate food and drink orders.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES
- Welcomes customers promptly with a professional and friendly attitude.
- Determine the needs and educate the customers by presenting and explaining the coffee drink menu; answering questions
- Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques.
- Sells a variety of prepared food items; using proper equipment to heat items when necessary.
- Stocks and presents food/beverage items to standard.
- Orders/requisitions food and supplies through lead/sous chef.
- Maintains a clean and sanitary environment in compliance with all local and federal health codes.
- Uses POS accurately. Handles cash and credit card transactions as directed.
- Participate in upsell strategies as directed by management.
- Participates in daily line ups.
- Practices service standards and current training throughout service.
- Assumes duties of Supervisor or Lead in absence or as directed.
MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Able to tolerate temperatures of 0 to 100 degrees.
- Able to work outdoors.
- May compile objective and measurable data and produce reports.
- Able to hear, see and speak.
- Able to speak, read and write English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit and/or stand for long/short periods.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to tolerate a fast-paced, hectic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas.
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Requires thorough knowledge of a specialized or technical field.
- This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience.
- Must be able to obtain food handler certification.
- Must be able to obtain a TABC license.
- Flexible availability to include weekends, holidays, daytime or evening schedule.
- Must be at least 21 years old.
- Must pass a pre-employment background check and drug test