Rogers Behavioral Health is excited to announce that we are seeking a FRONT DESK PCA in our Outpatient Clinic! We are looking for someone with a great personality and people skills! The FRONT DESK PCA is the face of Rogers, as you are the first impression for patients and visitors of the clinic.

This role performs receptionist and clerical responsibilities related to clinic operations; as well as assist patients when they arrive for treatment, coordinate patient information and provide assistance on admissions paperwork, schedule appointments, answer telephones, distribute mail, and keep supplies in stock, set up rooms for individual and group sessions and assist in treatment sessions.

MONDAY-FRIDAY: 7:00AM-3:30PM (NO WEEKENDS OR HOLIDAYS!)

In this role you will get to:

• Ensure patient environment is safe and orderly observing all safety and infection control standards
• Monitor patient behavior and intervene appropriately in a safe manner using de-escalation techniques
• Support the treatment protocols and report and record patient behaviors, interactions and responses to intervention
• Collect and record critical data such as vital signs, weight and height in Cerner or other technology systems.
• Accompany patients to various activities such meals, outings and group sessions
• Collaborate with and learn from national leaders in behavioral health
• Grow and develop professionally

EDUCATION/TRAINING REQUIREMENTS:

• High school graduate, or equivalent, is required
• Certified Nursing Assistant certification is preferred, but not required. If certified by the state at the time of hire, CNA must be in ‘good standing’ with the State Board of Certified Nursing Assistant Registry
• Two (2) or more years of college in human services-related field is preferred
• One (1) year patient care experience preferred, ideally in a psychiatric setting
• A valid driver’s license is preferred, as the ability to work in multiple locations is required. Driving record may need approval by Rogers Behavioral Health insurance carrier
• American Heart Association Healthcare Provider CPR certification is required within thirty (30) days of date of hire. Rogers will train and get you certified if you don’t have this yet. Annual re-certification is required
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Rogers will provide this training and certification. Annual re-certification is required
• Must pass pre-employment background and drug screen
• Must be fully vaccinated for COVID unless approved for a medical or religious exemption

BENEFITS:

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
• Childcare reimbursement offered for positions of 20 hours or more per week.
• Gainshare bonus based on company goals.
• 401k with matching contribution that is fully vested from day 1.
• Loan relief, tuition reimbursement and scholarship opportunities.

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S. 

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The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

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For more information, visit rogersbh.org. 

EOE/MFDV

Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)

Required Skills Required Experience

PERSONALITY AND ATTITUDE REQUIREMENTS:

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Willing to work in any assigned area of Attractions and perform other functions as assigned.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Able to hear, see and speak
• Able to speak, read and write in English
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced, dynamic environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to operate/drive a company vehicle with valid TN driver’s license
• Able to add, subtract, multiply and divide with accuracy.
• Able to lift up to 50 pounds
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate temperatures of 0 to 140 degrees.
• Able to work outdoors.
• Able to wear a full body safety harness and climb up to a 200 foot lift in order to perform inspections, conduct ride evaluations and host training.
• Able to climb evacuation steps and maintain good balance.
• Able to ride all rides/attractions which require a physical ride through inspection.
• Able to wear all PPE as required.
• Able to tolerate all chemicals/detergents utilized in the area.
• Able to be subjected to periodic random drug screening as outlined by company policy.
• Able to remain attentive and alert at all times.
• Able to memorize written safety standards and/or scripts.
• Able to speak clearly to include the use of PA systems and two-way radios.
• Able to work outdoors in a variety of different weather elements with exposure to bees, insects and wildlife.