Vice President of Patient Care Services

Summary:

The Vice-President of Patient Care Services successfully plans, coordinates, and administers the activities of Patient Care Services. They serve as administrative liaison to other hospital departments and collaborates on clinical issues with the professional staff and the community. This position will manage the care of patients ranging in age from 4 to geriatric.

**Job Duties & Responsibilities: **

• Manage department staff.
  • Coach and mentor staff to facilitate professional growth.
  • Establish individual goals with staff that are consistent with the mission of the Hospital.
  • Promote a team environment by example and by problem-solving workload dilemmas.
  • Interact with employees in a sensitive, positive manner.
  • Understand and utilize the Human Resources policies and procedures manual.
  • Processes payroll in a timely and accurate manner.
  • Involve the Chief Human Resources Officer in any potentially volatile employee-related situations and initiate the disciplinary process as needed.
  • Communicate with employees promptly when incidents arise that may be a detriment to their performance or to the Hospital in general.
  • Develop a working schedule that provides consistency in coverage and potential for future recruitment.
  • Establishes regular meetings to provide timely communication and problem resolution.
  • Performs employee evaluations timely.
• Effectively recruit and train staff according to accurate and current job descriptions.
  • Collaborate with Human Resources to develop an effective recruitment plan for areas of oversight.
    • Assist in the development of advertisements.
    • Develop screening criteria for analysis of applicant’s qualifications, professional aptitude, and overall quality contribution to the Hospital.
  • Complete necessary recruitment and hiring documents in a timely and accurate manner.
  • Conduct interviews that are comprehensive, and fair and lead to a timely recruitment decision.
  • Assist in the development of an orientation and in-service plan to attract and retain staff.
  • Develop performance standards by which each staff can be measured.
  • Develop competency measures within each clinical area.
  • Assure that the competency of the patient care staff meets the established standards.
  • Develop and maintain job descriptions.
  • Incorporate job description criteria into the performance evaluation tool.
• Explore strategies to support the patient care needs, including the need for specialists and advanced-level practitioners.
• Manage the utilization of external staffing agencies in coordination with Human Resources, when needed.
• Demonstrate understanding of JCAHO, CMS, State of Wisconsin standards, and other regulatory agencies’ compliance regulations.
  • Act as a reference for standards.
  • Interpret standards as they apply to nursing.
  • Implement action plans to achieve compliance with new and revised standards.
  • Develop and maintain policies and procedures with the input of staff.
  • Include internal processes and external guidelines.
• Develop standard work to accompany policies and procedures.
  • Develop any forms needed to support policies and procedures.
  • Ensure all policies and procedures are approved by the Compliance Department.
• Function as a liaison to the academic institutions who send students, residents or fellows to the
  • organization for the purpose of training and development.
  • Coordinate the clinical experiences for schools.
  • Educate students regarding regulations and requirements that relate to their experience at the Hospital.
  • Facilitate acceptance and training of students in the clinical environment, including assurance of meaningful clinical experiences that promote achievement of course objectives.
  • Coordinate with all impacted departments and Human Resources to ensure there are clear expectations around student onboarding, and management of the student experience while at Rogers.
• Provide for computerization.
  • Collaborate with the Information Systems professional in the research, design, purchase, and implementation of technology related to patient care functions.
  • Maintain competency with hardware and software use by initiating and participating in educational and practical activities.
• Direct the preparation of records and reports.
  • Assure completion and thoroughness.
  • Provide for associated analysis.
  • Correlate the reports to the attainment of goals and the relationship to the mission10. Participate in Hospital committees, meetings, and team projects.
  • Actively participate in discussions and be prepared to discuss agenda topics.
  • Contribute in a positive, solution-focused manner.
• Establish department goals that are consistent with the mission of the Hospital.
  • Communicate goals to staff.
  • Design, recommend, and implement programming to improve the treatment of the patients and to
  • incorporate new treatment techniques.
• Coordinate with Regulatory and Legal on patient incidents, grievances, and sentinel events impacting the areas under your oversight to ensure swift response and proactive planning on incident prevention going forward.
• Address and resolve patient concerns related to areas under supervision to prevent them, whenever possible, from rising to the level of grievance.
• Establish a clear routine and rounding of and performing GEMBA reviews on your staff and their execution of standard operating procedures.
• Develop department customer service/public relations plans.
• Participate in department service-related marketing activities.
• Implement the vision for Patient Care Services through the strategic plan for clinical practice.
• Monitor the accuracy and reliability of financial data and provide fiscal stewardship.
• Plan for department needs effectively through involvement in the Hospital budgeting process.
  • Organize the department needs to be included in the annual budget.
  • Adhere and manage direct reports to adhere to the budgeting restraints.
  • Manage FTE expenditures in compliance to the FTE budget.
  • Manage capital and operational expenditures in compliance to the related budget.
  • Provide an explanation of any variance and maintain an understanding of its impact on the department budget.
• Promotes understanding of financial realities among staff.
• Participate in the performance improvement program.
  • Maintain familiarity in the performance improvement process.
  • Apply the performance improvement model and tools to department functions.
  • Participate in and/or create performance improvement teams that lead to improvement.
  • Educate and involve staff in the Hospital and department performance improvement plans.
  • Interact with Marketing to communicate customer-related issues.
  • Participate in the customer feedback process when necessary.
  • Review incident reports, ensure complete follow-up, as well as identifying opportunities for process improvement.

Education/Training Requirements:

• Bachelor of Science degree in nursing required.
• Master’s Business Administration or related field required.
• Psychiatric-Mental Health Nursing Certification (PMH-BC) required.
• Minimum of two (2) years’ senior management experience in behavioral health required.
• Minimum of 10 years management experience required.
• Computer proficiency required.
• Must pass pre-employment background and drug screen.

Benefits:

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
• Childcare reimbursement offered for positions of 20 hours or more per week.
• Gainshare bonus based on company goals.
• 401k with matching contribution that is fully vested from day 1.
• Loan relief, tuition reimbursement and scholarship opportunities.

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.

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The System also includes Rogers Behavioral Health Foundation , which supports patient care, programs, and research; and Rogers InHealth , an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org .

Required Skills

1. Verbal and hearing ability required to interact with patients and employees.
2. Numerical ability required to maintain records and operate a computer.
3. Ability to read and communicate through written, verbal, and auditory skills and abilities.
4. Ability to plan, control, and direct all aspects of employee relations. Tact is required to deal effectively with employees and professional staff. Logical thinking and discretion are required to make decisions in initiating and implementing policies, procedures, and standards.
5. Walking, sitting, and standing are required. Lifting is moderate; must be capable of lifting a minimum of 20 pounds. Reaching, handling, gasping, and manual dexterity are necessary to operate various pieces of office equipment.
6. Ability to physically/mentally perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.

Required Experience

1. Verbal and hearing ability required to interact with patients and employees.
2. Numerical ability required to maintain records and operate a computer.
3. Ability to read and communicate through written, verbal, and auditory skills and abilities.
4. Ability to plan, control, and direct all aspects of employee relations. Tact is required to deal effectively with employees and professional staff. Logical thinking and discretion are required to make decisions in initiating and implementing policies, procedures, and standards.
5. Walking, sitting, and standing are required. Lifting is moderate; must be capable of lifting a minimum of 20 pounds. Reaching, handling, gasping, and manual dexterity are necessary to operate various pieces of office equipment.
6. Ability to physically/mentally perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.