Job Description

POSITION SUMMARY 

Manage daily operations of assigned location to provide superior customer service, maximize revenue, enhance visitor experience, and support the mission of the Wildlife Conservation Society. 

Responsibilities include, but are not limited to: 

SALES & SERVICE 

• Manage the daily operation of assigned area to achieve budgeted sales 

• Ensure the promotion of premium admissions products 

• Manage on-site visitor communication materials, including, but not limited to: maps, visit handouts, signs and staff materials

PERSONNEL MANAGEMENT 

• Hire, train, and manage a high-performing team of union and part time staff  

• Schedule and implement hourly staffing plan to maximize sales opportunities and provide excellent customer service within budgeted payroll 

• Recognize and reward outstanding achievements, be responsive to team needs and interests, and comply with all federal, state and local labor law and equal opportunity requirements 

• Take corrective action for violations of WCS & departmental rules and procedures

PRODUCT MANAGEMENT, EXPENSE CONTROL & PROTECTION OF ASSETS 

• Monitor and control cash, and focus on loss prevention practices, to ensure that funds are being handled in an accurate and secure manner that conforms to WCS policies and procedures 

• Maintain inventory of department supplies and equipment (including strollers, wheelchairs, vehicles, computer hardware, etc), and manage the use of all assets to minimize repair and maximize longevity 

• Supervise ticketing and support the operation, maintenance, and advancement of admissions POS system to ensure that visitor access is being properly monitored and recorded

OPERATIONS & PRESENTATION  

• Supervise daily operation of parking, entry, membership site sales and attraction areas for efficient and effective visitor experience 

• Ensure that all work locations are clean, organized, and neat, using safety as a guide  

• Attention to operational details to provide a positive visitor experience 

• Maximize throughput of park visitors into entry/attraction areas

ADMINISTRATION & COOPERATIVE MANAGEMENT 

• Prepare daily, weekly and monthly reports as required 

• Collaborate with Business Services administrative team on local reporting and analysis 

• Promote the ongoing improvements & refinement of Admissions operations 

• Collaborate with relevant park and division staff to promote a professional, clean, organized and safe environment for staff, visitors, and animals 

• Model behavior as defined by WCS mission, vision, and values 

• Other duties as assigned

QUALIFICATION REQUIREMENTS

EDUCATION & TRAINING 

• Bachelor’s degree preferred 

• Moderate Microsoft Office suite skills

EXPERIENCE 

• 2 years minimum of management experience in theme park, zoo, or similar venue; in a fast paced, sales & service focused, seasonal environment 

• Experience in cash control management

KNOWLEDGE, SKILLS & ABILITIES 

• Strong written and verbal communication skills 

• Ability to lead & work with a diverse team of full-time and part-time staff with varying skill sets & personalities. Must be comfortable addressing staff behaviors and coaching 

• Strong organizational & problem solving skills with a demonstrated ability to balance numerous and varied tasks simultaneously 

• Valid driver’s license required 

• Must be available to work weekends and holidays

LOCATION: Based at Bronx Zoo   

Company Description

https://www.wcs.org/about-us