TITLE:                     NCR POS Analyst

LOCATION:             Southfield-Riverside, MI

DURATION:             till end of the year with extension possible / Possible CTH

JOB DESCRIPTION:

• Primarily responsible for the diagnosis, troubleshooting and resolution of POS end-user and customer help desk reported issues. Including NCR POS software applications, MS SQL, and Windows. Troubleshooting and diagnosis of POS and Windows server hardware experience is also required.
• At least 3 to 4 years of hands on experience in NCR ACS & SCO platform. Will consider candidates who have strong POS experience and are familiar with NCR
• Deliver efficient and premium quality support to NCR POS
• Document incidents and requests according to support team procedures in OneNote
• Perform first, second, and third-level support for customer reported problems relating to operating systems, hardware, applications, network, and telecommunications.
• Create and input knowledge base items in the current OneNote
• Monitor customer reported problems to identify potential areas requiring further intervention, and communicate to appropriate personnel.
• Perform technical testing and reproduction of customer reported issues on lab systems when needed.
• Review and update technical support documentation to ensure information is complete and accurate.
• Collaborate with third-party vendors to resolve software/hardware issues reported by customers.
• Participate in applicable phases of projects involving installation, configuration, testing, and deployment of new releases of POS software and related applications.
• Understand completely all customer service level agreements.
• Must be able to work a flexible schedule with monthly on call rotations
• Problem-solving skills necessary to resolve customer reported issues
• Thorough knowledge of: Computer hardware, telecommunications and peripheral equipment The Windows operating system environment, routine commands and administration activities Current IT technologies and supporting best practices for assigned area(s) Troubleshooting techniques for service disruptions
• Working knowledge of: Network configuration concepts and protocols for local area network (LAN) and wide area network (WAN)

THANK YOU,

SHIBU SINGHA

ASSISTANT MANAGER - RECRUITMENT

AVACEND, INC.

3155 North Point Pkwy Bldg. G

Suite 100, Alpharetta GA 30005

PHONE: 770-702-0134

SHIBU.S@AVACEND.COM

Required Skills Required Experience

KNOWLEDGE AND SKILLS

• Excellent verbal, written and interpersonal communication skills.
• Bilingual in Spanish preferred.
• Knowledge of cost control methods, including purchasing, menu planning and menu costing.
• Knowledge of computers, including Microsoft Outlook, Word, and Excel.
• Knowledge of Lawson System preferred.
• Ability to listen, multitask, and manage time.
• Ability to work in a fast paced, high stress work environment.
• Must be dependable, timely and have high attention to detail.
• Must be flexible to work different shifts, evenings, weekends, and holidays.