Job Description

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 40+ locations serving Westchester, NYC, NJ & Upstate NY. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and / or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

The Customer Service Representative is primarily responsible for serving customers via phone traffic driven by the online market. The ideal candidate would possess strong communication skills and the ability to answer inquiries. He or she will schedule appointments while promoting all 40+ physical medicine and rehabilitation/pain management/orthopedic facilities we support. The candidate will maintain the call centers database by entering information daily and will report on common call trends, new leads and opportunities that may add value to the companys marketing goals. The Customer Service Representative is also responsible for following up with patients, surveying their experience in and out of the office and reporting this feedback to create better experiences for future patients.

REQUIREMENTS

• Fulfill requests of callers, including but not limited to:

• Scheduling doctors appointments

• Assisting with medical records requests

• Provide support to the medical facilities and field marketing team

• Resolving or redirecting issues/concerns of patients or referral sources

• Assist in scheduling diagnostic testing and obtaining authorizations

• Provide support to the medical facilities and field marketing team

• Monitor scheduled patient compliancy and report on statistics of kept vs. scheduled appointments

• Assist in rescheduling appointments booked through the call center and direct facilities

• Report on daily, weekly and monthly scheduled appointments and incoming caller requests

Skills & Abilities

• Must possess excellent customer service skills: friendly, personable, helpful, patient and professional
• Must be a team player
• Must be a great communicator, both written and verbal, who enjoys interacting with people and helping others
• Ability to multitask and coordinate logistical details
• Must be proficient in Microsoft Office, primarily Word and Excel
• Experience in healthcare is a must
• Experience in insurance verification is a plus
• Fluent in Spanish is a plus

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability
• 401 K
• Paid Time Off
• Holidays
• Employee Assistance Program