Stamford Health is looking for a Radiology Registrar for out patient Radiology. This position is Fulltime Monday-Friday 37.5 hrs a week.
Assists with all front desk operations including telephone reception, scheduling, registration, co-payment collection and related duties. Performs front desk procedures to ensure efficiency and quality care.
- CUSTOMER SERVICE
- Politely and professionally acknowledge patients upon their arrival, using eye contact, friendly smile and always maintains a friendly and professional disposition.
- Answers patients’ questions to the best of their abilities and addresses their concerns, seeks to deescalate challenging situations.
- Answers telephone Promptly and politely, excusing self if in the presence of patients. Identify self and department in a courteous and professional manner when answering. Provides information to the caller or refers caller to the appropriate party. Politely asking caller if they could be placed on hold.
- Demonstrates a good working knowledge of the department’s services to provide accurate information to referral sources and patients.
- Provides information to callers, routes call as appropriate, takes clear and concise messages.
- Retrieves voicemail messages and responds to them promptly.
- Ensures that all patients/visitors are acknowledged.
- Waiting room rounding: Registrar is responsible for checking in with patients to ensure they are not overlooked. If patient has been waiting an unreasonable amount of time, contact specific department to ask for information. Relay causes of delays to patient and anticipated time of service.
- SCHEDULING RESPONSIBILITIES
- Schedules patient exams as necessary using SCI, including all walk-ins. Makes outbound calls referencing the ORA in SCI or as specifically requested.
- Print schedules for next day.
- Communicates cancellations and rescheduled appointments to specific department.
- Cancels and reschedules appointments as needed.
Required Skills
High school diploma. One year of similar experience desirable. Strong interpersonal and organizational skills required. Ability to handle multiple tasks in a fast-paced environment. Computer skills required. Able to work independently in front office environment.
Required Experience