Collections Specialist Whetstone Holdings LLC - Doral, FL $14 an hour - Full-time, Commission At Whetstone Holdings, LLC we fuel a fast paced, competitive environment that offers success oriented individuals the opportunity to achieve their own personal financial goals! We have an opportunity for a successful Collections Specialist for our Corporate Office in the Doral, FL Area. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in a fast-paced environment. Job Duties: * Constant and immediate follow-up with merchants to recover payment * High volume outbound calls (100-150 calls per day) * Negotiate payment arrangements while maintaining a great customer experience. * Constant email follow up with merchants to structure and modify payments as needed * Uses available resources and management support to effectively and efficiently return delinquent accounts to performing status within the deadline and guidelines established. * Ability to provide accurate and detailed notes on account activity * Skip-tracing for the purpose of locating consumers and assets. * Document all calls and keep accurate records of account activity. * Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer * Develop collections methods that consistently lead to achieving or exceeding company financial goals * Work closely with team members to create ways to bring in revenue and find success as a team * Provides information to management by assembling and summarizing data; preparing reports; presenting of findings, analysis, and recommendations. Skills/Qualifications: * Experience: 2+ years in a Collections setting position directly responsible for business to business (B2B) collections performance and financial results. Commercial collections is highly desired. * Ability to work in a fast-paced environment with minimal supervision * Knowledgeable and proficient with Microsoft Office Suite (Word, Excel, PowerPoint) * Proven ability to overcome obstacles and get results Requirements: * High School diploma or GED required; Associates or Bachelors Degree preferred * The ideal candidate for this position will have a minimum of 2 years of collections experience, including interaction with a large customer base. * Experience: 2+ years in an outbound call setting * Bilingual (English/Spanish) Required * Excellent communication and negotiation skills; detail oriented, organized; able to multi-task, and excellent time management skills * Proficient in Microsoft Office; able to create and navigate excel spreadsheets Benefits : * Established Company with growth opportunity * Entrepreneurial environment that rewards innovation and encourages personal success! * Benefits (Health, Dental, Vision, 401k, and PTO) * Monday thru Friday schedule, from 9am-6pm. No weekends or holidays! Job Types: Full-time, Commission Salary: $14.00 /hour Experience: * Collections: 1 year Education: * High school or equivalent Language: * Spanish 1 day ago - save job