Job Description

As a Service Partner Manager, you’ll engage and support Zscaler’s professional services partners to help develop the skills and knowledge to grow their capabilities and service revenues.  You’ll play a key role in providing a blend of guidance, enablement and deal-level support to ensure our partners’ success and growth in their services practices.  

RELATIONSHIP MANAGEMENT DUTIES:

●      Oversees existing partner relationships & Professional Services program compliance

●      Supports new partners through onboarding, enablement & operational support

●      Develops and implements strategies for increasing the partners service capabilities

●      Provides point of engagement for pipeline & opportunity support as well as overall service business growth

PARTNER ENGAGEMENT DUTIES:

The primary responsibilities of this role include the following activities:[1] 

●      Executes partnership program SOPs to ensure seamless customer experience for services partners

●      Serves as team lead for all partners within the program

●      Onboards new partners including training, program education and new partner orientation

●      Assists partners with program questions, support needs and deal-level execution

●      Manages partner reporting and performance assessment

●      Executes quarterly business reviews with partners to review compliance, performance and strategic priorities to support partner growth objectives

●      Coordinates and executes partner training on new products and services

●      Analyze Partner performance and customer NPS & CSAT scores to identify trends and corresponding action plans

The Ops team will handle the backend stuff for us.  We just need to document and define it.

Qualifications

The primary responsibilities of this role include the following activities:

• Executes partnership program SOPs to ensure seamless customer experience for services partners
• Serves as team lead for all partners within the program
• Onboards new partners including training, program education and new partner orientation
• Assists partners with program questions, support needs and deal-level execution
• Manages partner reporting and performance assessment
• Executes quarterly business reviews with partners to review compliance, performance and strategic priorities to support partner growth objectives
• Coordinates and executes partner training on new products and services
• Analyze Partner performance and customer NPS & CSAT scores to identify trends and corresponding action plans

Additional Information

All your information will be kept confidential according to EEO guidelines.

#LI-DS1

WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.  Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.