Job Description

The Global Customer Services team at Zscaler is growing in both size and revenue and we are looking to continue this scale at a hypergrowth speed. As the Sr. Director Support Portfolio Management, you'll own the ideation, design, and development of new support offerings for Zscaler to continue to scale at our rapid growth pace!

WE'LL COUNT ON YOU TO:

• Lead the overall global strategy for support portfolio offerings to drive higher customer satisfaction and business operations excellence. 
• Work closely with customers and internal stakeholders such as Product Management, Product Marketing, Customer Success, Professional Services, and Sales to coordinate and design support offerings to provide the highest level of solution optimization and value 
• Define and execute GTM strategy globally for all support offerings

Qualifications

YOU'LL BRING:

• A mindset of customer obsession, open communication, teamwork, innovation, and passion.
• A proven track record in developing support portfolio management for SaaS, PaaS, and IaaS organizations (preferably with security and network technologies).
• An entrepreneurial approach with data-driven decision making to support portfolio development
• Exceptional leadership in defining the global support services roadmap, driving support GTM initiatives, establishing pricing models, and identifying new opportunities
• An understanding of the land and expand approach within large enterprises customers relative to support services
• Excellent client relationship management skills, and ability to serve as a trusted advisor

Additional Information

All your information will be kept confidential according to EEO guidelines.

#LI-BMZ

WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.  Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.  Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.