Job Description

Reporting to the Vice President, People Operations, the Sr Manager, Business Transformation leads a team of analysts responsible for tech-enabled business process transformation. This role will be a lead partner of IT, People and Culture (P&C) and Finance stakeholders, to translate business strategy into scaled processes that ensure active and prospective Zscalers have a frustration-free experience as the company grows to $5B in revenue and 10K+ employees. The ideal candidate will be a hands-on leader with a deep understanding of P&C functions and systems, and a track record of making and implementing high-velocity decisions. This position requires an ability to think strategically and scale for future growth, as well as execute tactically to meet short-term goals.

RESPONSIBILITIES:

• Provide a frustration-free candidate and employee experience through operations and technology consistent with Zscaler’s culture of innovation and customer obsession. Partner with P&C leaders to transform current processes to operate with excellence at 4X scale.
• Partner with the IT organization to automate processes and implement best-in-class technology solutions. Collaborate with IT to define an automation roadmap for delivering a world-class employee experience. 
• Lead a program to transform critical HR services. Design and operate the change management and communications of process changes, systems upgrades and enhancements.
• Partner with IT to design and operate a business process configuration operating model, to maximize speed and quality delivery for recurring business needs.
• Develop and manage service analytics, and provide intelligence to People Team stakeholders that generates unique ideas for program improvements.

Qualifications

• 10+ years of experience in HR systems and operations, 5+ years of experience leading time, payroll, and benefits projects. 
• Fluent in both technology and business processes. Able to design optimal service delivery through technology and operations.
• Incessantly curious with agile learning ability.
• Obsessed with innovation and automation. Anticipates customer needs and delights customers by delivering solutions proactively.
• Excellent business, leadership, and HR acumen, comfortable navigating ambiguity and ability to thrive in a rapidly changing, fast-paced environment.
• Strong quantitative and qualitative analytical skills to grasp complexities and perceive relationships among problems and issues.
• Proven track record of managing cross-functional partnerships, (ie, business leadership up to C-suite, IT, Finance, Legal, and HR).
• Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities.
• Exceptional communication instincts & practices that keep stakeholders informed and included.

Additional Information

WHAT YOU CAN EXPECT FROM US:

• A fast paced and highly energetic culture that thrives on exceeding client expectations
• An environment where you will be working on leading edge technologies and architectures to address complex business problems
• A fun, passionate and collaborative workplace, that operates as a start-up with a high degree of respect and integrity for one another
• Competitive salary and benefits, including equity

WHY ZSCALER?

• Zscaler is the world’s leading software-as-a-service security platform
• We deliver best of breed security services with unprecedented scale
• We protect over 30 million users, in 5,000+ organizations, across 185+ countries
• Glassdoor rating of 4.7/5.0 = Exceptional place to work!

Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at HTTPS://WWW.ZSCALER.COM.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. The base salary range for this full-time position is $154,000 to $187,000 + bonus + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

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WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.  Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please contact us by sending an email to accommodations@zscaler.com.   This email address is used specifically for accommodation requests only, and resumes, CV's, or questions other than accommodations will not be replied to or accepted.