Job Description

ROLE: APPLICATION SUPPORT ENGINEER - FEDERAL

LOCATION: REMOTE WITHIN UNITED STATES

NOTE:  U.S. CITIZENSHIP IS REQUIRED FOR THIS POSITION DUE TO THE NATURE OF DUTIES ASSIGNED TO THIS ROLE.

Zscaler is seeking a self-starter who enjoys the challenge of solving technical problems and supporting business operations. You will play a critical role in troubleshooting issues for business operations team members across Engineering, Product Management, Sales, Marketing and Support. High-level customer service is a must! If you love assisting people in a fun, fast-paced work environment, this could be the perfect fit for you.

RESPONSIBILITIES/WHAT YOU’LL DO:

• Help internal users to diagnose and troubleshoot access, permissions, and workflow issues for Zscaler business applications
• Manage user account creation, termination, and reactivation as needed
• Maintain and support our Single Sign-On service
• Create documentation and guidance on common user issues
• Create training and communications for common issues or user processes
• Track and renew licenses, certificates, and keys for various systems
• Keep systems updated with the latest patches, vulnerability fixes
• Track and organize requests via our ticketing system
• Gain an understanding of business requirements and route tickets to the appropriate teams as needed
• Proactively identify problems impacting your progress, conduct root cause analyses, and take action to resolve them
• Encourage and adapt efficient methodologies to maintain strong delivery velocity and time-to-value across the team

Qualifications

QUALIFICATIONS/YOUR BACKGROUND:

• Bachelor’s degree in MIS, Computer Science, or related field
• 2+ years of experience in general technical/application support and maintenance
• Demonstrated competence in the following: Azure Active Directory, Azure SSO, DNS/Network Infrastructure, Windows Active Directory
• Having knowledge in basic programming language such as Python is preferred
• Having knowledge in managing Atlassian products such as Jira, Confluence and/or Bitbucket
• Ability to exercise good judgment and discretion, especially when handling confidential information.
• Excellent customer service skills.
• Excellent communication skills with the ability to translate business problems in technical solutions
• High level of energy and a desire to thrive in a large, complex, fast-paced organization; ability to handle multiple projects under pressure

Additional Information

All your information will be kept confidential according to EEO guidelines.

#LI-YC2  

WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.  Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.