Job Description

As a CS and Renewals Enablement Manager, you will be a key member of our Sales Strategy and Enablement team, and will contribute to the Global Customer Success and Renewal team’s success by building training programs and enabling a high-performing team. 

The Customer Success and Renewal Enablement Manager will work closely with the CS and Renewals managers to help accelerate the delivery of revenue retention and generating programs. This person aids in defining, delivering and evolving top priority programs and focuses on metrics to ramp, upskill and develop the CS and Renewals team. This person will own the end-to-end programs and learnings for delivering multimedia enablement content that will equip the CS organization through training/instruction, practice and retention related activities. This person is a rockstar project manager with a proven track record of problem solving and efficiently executing large, complicated projects under tight timelines. Ideally this person has proven to be successful in driving outcomes for their customers and recognizing repeatable activities that help drive Customers’ Value Realization.

We are looking for someone whose passions sit at the intersection of driving customer outcomes and creating organizational change. In this role you will create and implement processes, training, messaging, tools, and content that will aid in building operational best practices for our CS and Renewal organizations.

On a day-to-day basis you will facilitate the onboarding and continuous learning programs for new CSMs and Renewals team members, coach team members on how to better serve our customers, and develop training materials. Additionally, you will measure training success and proactively recommend program changes. A successful candidate will have outstanding presentation and communication skills, be highly organized, focused, and self-directed with the ability to manage multiple projects.

The CS and Renewals enablement manager is a consultant at heart, highly organized, proven successful in project management with the ability to influence solution delivery. They are comfortable in highly technical environments, work well with ambiguity, and are able to clearly define project objectives and manage timelines, resources, and risks. This is a hands-on position in a fast-paced team; the ideal candidate must be willing to “roll up the sleeves” and make decisions quickly so we get things done!

Qualifications

• 3-5+ years of Sales Enablement and/or GTM project management experience within a SaaS environment, bonus if you’ve been in a Customer Success or Renewals role
• Understanding of the SaaS business model
• Requires the strategic alignment with regional CS leadership to create development plans tailored to their regional requirements
• Proven track record of building end-to-end learning experiences for field organizations
• Demonstrate understanding and application of Design Thinking and Instructional Design, plus its knowledge of adult learning concepts and methodologies
• Exceptional presentation and facilitation skills
• Resourceful, detail-oriented, and highly organized problem-solver
• Experience with different learning platforms and content management applications
• Solution-oriented with ability to drive actionable results
• Expert communications skills including, presenting, editing, and writing

Additional Information

All your information will be kept confidential according to EEO guidelines.

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WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.  Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.