Job Description

Position Title: Customer Success Engineer

Are you looking for an opportunity where you can have a significant impact, surrounded by amazing people in a disruptive hyper growth business?

Zscaler is seeking high-energy, experienced professionals to drive solution adoption into its existing customer base by developing and delivering content for technical enablement of customers and internal Customer Success Managers.

Duties and responsibilities

• Work collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments.
• Identify trends in Customer Scorecard health data to identify gaps in technology adoption and help close those gaps by building a plan to action.
• Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.
• Deliver internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
• All while working cross functionally with Customer Success, Product, Engineering and Support teams.

Qualifications

• Experience in a customer facing, technical role
• Ability to frame and simplify content and messaging for various audiences: technical, management, executive
• Able to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations.
• Strong written and verbal communication skills in English are required.
• Presentation, communication and meeting management skills
• Consultative nature
• Self-aware
• Self-Starter

Technical Expertise Required:

• Good understanding of the Enterprise IT business
• Good understanding of HTTP and TCP/IP
• Preferable: background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs

At Zscaler, we encourage individuals with a passion for the role and a willingness to learn to submit their application, even if you do not meet all of the technical requirements. We are looking for candidates who bring enthusiasm and are eager to learn and grow.

Additional Information

The base salary range for this full-time position is $141,000 to $156,750 + commission/bonus + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

#LI-MS5

What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please contact us by sending an email to accommodations@zscaler.com. This email address is used specifically for accommodation requests only, and resumes, CV's, or questions other than accommodations will not be replied to or accepted.